Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kyle Pardee

Pennsauken

Summary

Experienced professional with 16 years of customer service experience.


Core Strengths include highly motivated team player who executes through results, delivers exceptional customer service, effective verbal and written communication skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Patient Experience Navigator

Virtua Hospital
08.2022 - Current
  • Point of contact for referring physicians, patients, and caregivers to help with physician services offered within Virtua
  • Assist with appointments, referrals, and utilization of services
  • Also, serve as a liaison between referring physicians, patients, specialists, and team members
  • Completes data entry and records with concise patient information to ensure proper tracking
  • Maintains confidential records and resolves routine inquires/issues
  • Delivering exceptional customer service to patients for their individual needs
  • Strong knowledge of insurance plans, medical terminology, and financial assistance programs
  • Experience with EPIC, Workday, and Calibrio.

Registrar/Unit Secretary

Virtua Hospital
03.2009 - 08.2022
  • Proving outstanding customer service to patients, employees, and patient family members
  • Gathers and enters patient demographic information into the hospitals system
  • Verifies benefits, obtains patient insurance co-pays and required authorization, collect deductibles, co-insurance, and deposit amounts
  • Performs accurate and thorough registrations and continuously compliant with regulatory guidelines
  • Experience with IBEX, OAS Gold, Soarian, Agile Trac programs
  • Active safety representative that ensures safe practices are being conducted throughout the hospital for all employees and visitors

Education

High School Diploma -

Camden County College
01.2009

Triton Regional High School
06.2007

Skills

  • Decision-Making Capabilities
  • Time Management Abilities
  • Excellent Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Reliability
  • Customer Service

Certification

  • CPR
  • AED

References

  • Dominic Marandola, 215-498-0277, Registered Traveling Nurse
  • Joseph Regina, 856-341-0428, Fusion Academy Princeton- Director/Department Head
  • JoAnna Povich, 609-658-5156, Aritzia- Senior Manager, Retail Risk

Timeline

Patient Experience Navigator

Virtua Hospital
08.2022 - Current

Registrar/Unit Secretary

Virtua Hospital
03.2009 - 08.2022

Triton Regional High School

High School Diploma -

Camden County College

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