Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xochil Ruiz

Glassboro,NJ

Summary

Dedicated to providing seamless patient access and exceptional customer service, bringing wealth of empathy, patience, and collaboration to every interaction. Skilled in navigating healthcare systems and ensuring patients receive accurate information and support. Also, skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills.

Overview

4
4
years of professional experience

Work History

Patient Access Navigator

Cooper University Hospital
Camden , NJ
01.2024 - Current
  • Ensure compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Provided excellent customer service to patients and healthcare professionals while managing patient needs and communicating.
  • Demonstrated strong organizational skills by accurately entering patient information into the electronic health record system.
  • Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses.

Sales Associate

Old Navy
Sewell, NJ
04.2021 - Current
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Provided accurate information about products, prices, and availability, both in person and over the phone.
  • Encouraged customers to make additional purchases and suggest relevant items.

Education

Bachelor of Arts - Psychology

Rowan University
Glassboro, NJ
05-2025

Skills

  • Decision-making capabilities
  • Phone and email etiquette
  • Fluent in Spanish
  • Team coordination experience
  • Customer service

Languages

Spanish
Professional

Timeline

Patient Access Navigator

Cooper University Hospital
01.2024 - Current

Sales Associate

Old Navy
04.2021 - Current

Bachelor of Arts - Psychology

Rowan University

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Xochil Ruiz