Damaris Padilla
East Bridgewater,MA
Summary
Highly motivated, dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
18
18
years of professional experience
Work History
Practice Coordinator/Patient Navigator
Beth Israel Deaconess Medical Center
01.2018 - Current
- Assisted in the daily operations of a high-risk OB clinic and department, providing essential clinical support to clinicians and staff.
- Facilitated the scheduling of urgent appointment and provided administrative support to a team of 5 Genetic Counselors.
- Managed FMLA paperwork completion and effectively relayed screening results to patients over phone.
- Assisted patients and their families affected by fetal anomalies in navigating appointments between BI and Children's Hospital Fetal Care Center, while also providing emotional support.
- Maintained clean, organized, and welcoming office environment for patients and staff members alike.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
EMT
Coastal Ambulance (Formerly Fallon Ambulance and Transformative)
01.2007 - Current
- Perform patient assessment and evaluated patient vital signs and status to determine care needs using pulse oximeters and vital sign devices.
- Ensured accurate and thorough documentation of patient information and assessments.
- Aided paramedics as needed.
- Conducted equipment and vehicle checks to maintain continuous, safe operations and ensuring optimal readiness for emergency calls.
- Expedited life-saving interventions by rapidly assessing patient conditions based on vital signs, symptoms, and medical history.
- Dispensed medications and monitored patient reactions.
- Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
- Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
- Handled patient transfers from one medical facility to another.
- Utilized communication devices to maintain contact with supervisors.
Administrative Assistant III
Beth Israel Deaconess Medical Center
01.2008 - 01.2018
- Managed phone lines and appointment bookings for a team of three counselors and nine providers in a high-risk clinic.
- Efficiently managed patient check-in and check-out in a fast-paced high-risk clinic.
- Scanned external medical records into online medical record system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Associate of Science - Nursing-Licensed RN
Bunker Hill Community College
Charlestown, MA01.2015
EMT Certificate -
Eastern Medical Educators
Quincy, MA01.2006
Medical Assisting Certificate -
Bryman Institute
Brookline, MA01.1999
Skills
- Bilingual- English and Spanish
- BLS Provider CPR certified
- Patient Scheduling
- Insurance Verification
- Medical terminology knowledge
- Direct Patient Care
- Documentation and Charting
- Patient Assessment
- OB/Gyn & MFM Experience
- Epic certification
- Decision-making capabilities
- Team leadership Qualities
- Critical thinking abilities
Timeline
Practice Coordinator/Patient Navigator
Beth Israel Deaconess Medical Center
01.2018 - Current
Administrative Assistant III
Beth Israel Deaconess Medical Center
01.2008 - 01.2018
EMT
Coastal Ambulance (Formerly Fallon Ambulance and Transformative)
01.2007 - Current
Associate of Science - Nursing-Licensed RN
Bunker Hill Community College
EMT Certificate -
Eastern Medical Educators
Medical Assisting Certificate -
Bryman Institute