LISA RIVERA
New Haven,MI
Summary
Proven track record of enhancing patient satisfaction and streamlining service delivery, as demonstrated at Lakeshore Medical. Skilled in patient care and customer service, adept at managing high call volumes and maintaining confidentiality. Achieved high satisfaction ratings through attention to detail and empathy, ensuring efficient and compassionate service.
Overview
18
18
years of professional experience
Work History
Online Personal Shopper
Instacart
11.2023 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Patient Service Specialist
Papa Pal Via Humana
03.2023 - 11.2023
- Streamlined transportation routes by utilizing GPS technology and local knowledge of traffic patterns, resulting in faster transport times for patients.
- Improved patient satisfaction by providing timely and efficient transportation services.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Communicated effectively with patients'' families, keeping them informed of the transportation process and answering any questions they had.
- Provided compassionate care to patients during transport, addressing any concerns or needs that arose.
Patient Services Representative
Silverpine Medical
01.2022 - 03.2023
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed over 100 calls daily, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
Medical Assistant
McLaren Lakeshore Medical
07.2015 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Lakeshore Medical Clinic
03.2006 - 07.2016
Education
High School Diploma -
Anchor Bay High School
New Baltimore1990
Medical Assisting Certificate - Medical Assisting
Technical Career Institute
Clinton Township1993
Skills
- Patience and Empathy
- Customer service expertise
- Delivery Management
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Personal Assistance
Additional Information
I'm dedicated and always striving for quality performance.
Task oriented and willing to learn new systems.
Looking for a company to call my second home.
Timeline
Online Personal Shopper
Instacart
11.2023 - Current
Patient Service Specialist
Papa Pal Via Humana
03.2023 - 11.2023
Patient Services Representative
Silverpine Medical
01.2022 - 03.2023
Medical Assistant
McLaren Lakeshore Medical
07.2015 - 12.2021
Medical Assistant
Lakeshore Medical Clinic
03.2006 - 07.2016
High School Diploma -
Anchor Bay High School
Medical Assisting Certificate - Medical Assisting
Technical Career Institute