Lisa Rivera
Cleveland, OH
Summary
Dedicated Teacher and Case Manager that provided students and elderly clients with education, events and case management for individual and mental health needs. Served as an advocate and Home Health Aide for senior citizens. Advocated for senior citizens by providing resources and collaboration amongst human services.
Overview
33
33
years of professional experience
Work History
Home Health Aide
Harmony Home Care, Inc.
03.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Teacher/Religion and Reading
Saint Leo's School
08.2022 - 03.2023
- Developed engaging lesson plans to foster student learning and understanding.
- Improved student performance by tailoring instruction to individual needs.
- Facilitated group activities for collaborative learning and social development.
- Enhanced classroom management with effective behavior management techniques.
Customer Service Representative
City of Cleveland
03.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Member Service Representative
YMCA
05.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Case Manager
Murtis Taylor Human Service System
10.2018 - 03.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Home Health Aide
Harmony Home Care, Inc.
07.2005 - 06.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Library Clerk
Cleveland State University
01.2002 - 03.2004
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Processed library card applications and maintained patron records with accurate contact information.
Access Office Assistant
Cuyahoga Community College
08.1995 - 12.1998
- Assisted in daily administrative tasks to streamline office operations.
- Organized and maintained filing systems, improving document retrieval efficiency.
- Managed incoming calls and directed them to appropriate departments, enhancing communication.
- Scheduled and coordinated meetings and appointments, ensuring smooth operations.
- Provided support to staff by handling office supply inventory and restocking as needed.
- Assisted with data entry tasks, ensuring accuracy and confidentiality of information.
- Supported project teams by compiling and organizing necessary documents and resources.
Concierge
Bond Court Hotel
01.1992 - 01.1994
- Assisted in daily administrative tasks to streamline office operations.
- Organized and maintained filing systems, improving document retrieval efficiency.
- Managed incoming calls and directed them to appropriate departments, enhancing communication.
- Scheduled and coordinated meetings and appointments, ensuring smooth operations.
- Prepared and edited correspondence, reports, and presentations to support team productivity.
- Enhanced office efficiency by coordinating maintenance requests and repairs.
- Supported team by preparing meeting agendas and summarizing minutes.
Education
Bachelor Of Science In Education And Human Service - Education/Human Services
Cleveland State University
Cleveland, OH12.2012
Associate Of Arts -
Cuyahoga Community College
Parma, Ohio06.2001
Skills
Teacher
Advocate
Interventionst
Case Mangement
Coordinator
Office Skills/Microsoft/PowerPoint/Smart Board
Communications/Collaboration
Elder Resources
Senior Care
Timeline
Home Health Aide
Harmony Home Care, Inc.
03.2024 - Current
Teacher/Religion and Reading
Saint Leo's School
08.2022 - 03.2023
Customer Service Representative
City of Cleveland
03.2022 - 12.2022
Member Service Representative
YMCA
05.2021 - 05.2022
Case Manager
Murtis Taylor Human Service System
10.2018 - 03.2019
Home Health Aide
Harmony Home Care, Inc.
07.2005 - 06.2015
Library Clerk
Cleveland State University
01.2002 - 03.2004
Access Office Assistant
Cuyahoga Community College
08.1995 - 12.1998
Concierge
Bond Court Hotel
01.1992 - 01.1994
Bachelor Of Science In Education And Human Service - Education/Human Services
Cleveland State University
Associate Of Arts -
Cuyahoga Community College
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