LISA RODDY
Park Forest,US
Summary
Dynamic professional with a proven track record at Florida Highway Safety and Motor Vehicles, demonstrating expertise in customer service and compliance. Notable achievements include enhancing operational efficiency through effective teamwork and thorough fraud investigations. Core competencies encompass multitasking and fostering positive outcomes via collaborative, proactive strategies. Seeking to leverage skills in a supportive role while contributing to organizational success.
Overview
30
30
years of professional experience
Work History
Part Time Optical Associate
Walmart Vision Center
Richton Park, Illinois
12.2024 - Current
- Support optical sales by assisting with product selection, measuring and repairing frames, verifying prescriptions, and completing eyewear/contact lens orders.
- Deliver excellent member service by identifying needs, assisting with purchases, locating merchandise, resolving concerns, and promoting company products.
- Manage optical merchandise by receiving, stocking, organizing displays, pricing items, securing high-value or fragile products, and completing required paperwork and logs.
- Operate cash registers, processed transactions, handled payments, returns, refunds, and exchanges efficiently.
Professional in Transition
Self-Directed
Park Forest, US
07.2024 - Current
- Relocated to support family and evaluate new career opportunities in a different region
- During this time, focused on personal and professional development, networking within the new area, and exploring opportunities that align with long-term career goals
Senior Compliance Examiner
Florida Highway Safety and Motor Vehicles
Tallahassee, US
01.2022 - 07.2024
- Coordinated with the Regional Director and functioned as a liaison for registration-related matters with the Division of Motorist Services staff and Tax Collectors
- Led fraud investigations and provided recommendations on inventory control for public vehicle sales
- Delivered training, ensured compliance with local, state, and federal regulations, and supported the execution of dealer on-site inspections and corrective action plans
- Resolved complaints and enforced Florida statutes
- Collaborated with the Florida Highway Patrol on vehicle theft cases
- Administrative duties involve document filing, scanning, record management, and effectively handling correspondence
Consumer Service Analyst
Florida Highway Safety and Motor Vehicles
Tallahassee, US
09.2021 - 01.2022
- Utilized systems such as CDLIS, FDLIS, DLM, and PDPS to manage driver information, demonstrating proficiency in clerical skills such as data entry and information management
- Interpreted and applied regulations, guidelines, and procedures for Third-Party Tester Contracts and Commercial Driver's Licenses (CDL), highlighting mindfulness and clerical accuracy
Revenue Specialist
Florida Department of Revenue
Tallahassee, US
06.2021 - 07.2021
- Improved case processing by updating contact information and case data
- Analyzed financial, legal, and other records to validate child support claims
- Conducted in-depth financial assessments to determine non-custodial parents' eligibility for assistance
- Provided information and assistance to 50% of families interviewed regarding their needs
Public Service Representative
State of Illinois
Chicago, US
11.2019 - 06.2021
- Developed innovative solutions to meet customer needs
- Responded to over fifty consumer inquiries daily regarding products and services
- Verified applicants' licensing details by examining host databases
- Evaluated licensure eligibility by comparing exam results to established standards
Toll Collector
State of Illinois
Chicago, US
05.2018 - 10.2019
- Classified over one hundred vehicles daily using toll lanes in compliance with regulations
- Collected tolls, provided change, and issued receipts promptly
- Reconciled cash drawer at the end of each shift, ensuring accuracy
- Maintained flawless attendance and punctuality, consistently prepared for work
Customer Service Associate
Avis Budget Group
Chicago, US
09.2017 - 05.2018
- Launched marketing and sales campaigns that increased company revenue by 20%
- Created policies governing rental property upkeep
- Addressed customer complaints, enhancing goodwill, and expanding the clientele base
Proctor
Prometric Testing Center
Chicago, US
04.2016 - 06.2017
- Assisted instructors with organizing exams and setting up testing rooms for 10+ students daily
- Prepared instructional materials aligned with the recommended curriculum for group and individual instruction
- Ensured compliance with test center rules, procedures, and standards
Marketing Representative
Horseshoe Casino
Hammond, US
07.2008 - 03.2016
- Cultivated relationships with high-value guests and identified key patrons through research
- Issued comps, catered to VIP requests, and maintained relationships with guests
- Supervised casino promotions, managed gift incentive programs, and addressed team dynamics to enhance operational efficiency
Ground Operations Agent
Southwest Airlines
Chicago, US
08.1994 - 06.2007
- Built strong relationships with internal and external customers by providing exceptional service
- Managed ramp, operations, and provisioning services to ensure outstanding customer service for passengers
- Coordinated aircraft loading and unloading activities on the ramp
- Generated statistical reports from travel documents
- Skilled in dispatching pilots and ground crew while managing radio communications for seamless operations
Education
Bachelor of Arts (B.A.) - Interdisciplinary Studies
Governors State University
University Park, IL, US05.2019
Skills
- Effective Team Collaboration
- Customer service
- Supportive Interaction Style
- Prioritization and Multitasking
- Optical measurements
- Prescription Review Expertise
- HIPAA Compliance Management
- Knowledge of Optical Language
References
Available upon request
Accomplishments
Resume-Friendly Version
Awards and Recognition:
- Customer Service Excellence – For exceptional member service and resolving concerns efficiently.
- Team Leadership Award – Recognized for mentoring associates and ensuring policy compliance.
- Operational Excellence – Recognized for streamlining inventory processes and ensuring compliance.
Timeline
Part Time Optical Associate
Walmart Vision Center
12.2024 - Current
Professional in Transition
Self-Directed
07.2024 - Current
Senior Compliance Examiner
Florida Highway Safety and Motor Vehicles
01.2022 - 07.2024
Consumer Service Analyst
Florida Highway Safety and Motor Vehicles
09.2021 - 01.2022
Revenue Specialist
Florida Department of Revenue
06.2021 - 07.2021
Public Service Representative
State of Illinois
11.2019 - 06.2021
Toll Collector
State of Illinois
05.2018 - 10.2019
Customer Service Associate
Avis Budget Group
09.2017 - 05.2018
Proctor
Prometric Testing Center
04.2016 - 06.2017
Marketing Representative
Horseshoe Casino
07.2008 - 03.2016
Ground Operations Agent
Southwest Airlines
08.1994 - 06.2007
Bachelor of Arts (B.A.) - Interdisciplinary Studies
Governors State University
Similar Profiles
Princess BroussardPrincess Broussard
Vision Center Manager at Walmart Vision CenterVision Center Manager at Walmart Vision Center
Wendy MuskalWendy Muskal
New Jersey Licensed Optician at Walmart Vision CenterNew Jersey Licensed Optician at Walmart Vision Center
ANDREA GARCIAANDREA GARCIA
Optican at Walmart vision centerOptican at Walmart vision center