Lisa Rogers
Canute,OK
Summary
Detail-oriented Receptionist and Accounts Receivable Specialist with expertise in customer service, billing, and data entry. Demonstrates strong communication and organizational skills to enhance office operations and client satisfaction. Efficiently manages high volumes of inquiries and administrative tasks, ensuring smooth workflow and timely appointment scheduling.
Overview
26
26
years of professional experience
Work History
Receptionist, Accounts Receivable
Oklahoma Eye Institute
Elk City, Oklahoma
03.2024 - Current
- Greeted patients and managed front desk flow at eye clinic reception.
- Answered incoming calls in a courteous and timely manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled patient appointments using practice calendar and provider availability.
- Verified insurance coverage and updated patient account information.
- Processed customer payments accurately and promptly.
- Posted payments and adjustments to accounts receivable records.
- Processed claims and followed up on outstanding patient balances.
- Prepared daily receipts and balanced cash drawer records.
- Prepared bank deposits according to company policies and procedures.
- Maintained organized filing systems for all accounts receivable documents.
- Maintained patient charts, correspondence, and confidential office files.
- Provided excellent customer service to internal and external clients.
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Handled confidential information with care to protect client privacy. with discretion and professionalism.
Manager
Dank Dawg LLC
Elk City, Ok.
05.2020 - 12.2021
- Oversaw all aspects of business operations, focusing on financial management and staff coordination.
- Prepared monthly reports and managed filing of monthly taxes to ensure compliance and accurate financial tracking.
- Transitioned from part-time to full-time within one month, mastering inventory management, product ordering, and cash drawer operations.
- Handled the opening and closing of the store, including managing the registers.
- This was an Oklahoma Medical Marijuana-based business so I also dealt with state workers.
private in home childcare
Self employed
05.2007 - 05.2015
- Delivered full-time childcare for friends' and family members' children during weekdays, ensuring a safe and nurturing environment.
- Prepared and served nutritious meals, including breakfast, lunch, and snacks, to support children's health and well-being.
- Facilitated engaging activities, including arts & crafts, learning exercises, and outdoor play, to promote children's development and enjoyment.
- Listed references for verification
- Sunshine Mathes (580) 303-0170
- Ashley Thompson (580) 243-8542
- Stephanie Rogers (580) 821-4262
- April Blankinship (580) 374-1132
Sales clerk
Domino Express
Elk City, Ok
11.2000 - 04.2007
- Welcomed customers with a smile and engaged in friendly interactions to enhance shopping experience.
- Rang up customer purchases and processed transactions accurately.
- Maintained stocked inventory and ensured accurate product availability.
Education
High School graduate -
ELk City High School
Elk City, OK05-2001
Skills
- Patient scheduling and verification
- Accounts receivable management
- Front desk operations
- Confidentiality management
- Scheduling appointments
- Multitasking proficiency
- Records management
- Office administration
- Customer service excellence
- Professional communication skills
- Confidentiality management
- Attention to detail
- Multitasking proficiency
- Problem solving expertise
- Call redirection
- Problem solving
- Office administration
- Multi-line telephone operation
Personal Information
Date of Birth: 1982-10-04
Timeline
Receptionist, Accounts Receivable
Oklahoma Eye Institute
03.2024 - Current
Manager
Dank Dawg LLC
05.2020 - 12.2021
private in home childcare
Self employed
05.2007 - 05.2015
Sales clerk
Domino Express
11.2000 - 04.2007
High School graduate -
ELk City High School