Summary
Overview
Work History
Education
Skills
Timeline
background-images

Lisa Roth

Winamac,IN

Summary

Dynamic Store Manager with extensive experience at Dollar General, excelling in inventory management and customer relations. Proven track record in training and mentoring staff, enhancing team performance, and improving customer satisfaction. Adept at cash management and fostering a positive work environment, driving operational success through effective leadership and communication.

Continued on with Casey’s earning monthly and quarterly awards for sales after taking over the store in Monticello, IN with only 3 employees and getting it open full hours with 12 employees within 6 weeks. Transferred to the Casey’s store in Winamac having to do the same thing. Hired new employees to get the store back open full hours and getting the sales and business back.

Overview

13
13
years of professional experience

Work History

Store Manager

Casey's
10.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Store Manager

Dollar General
07.2021 - 10.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Store Manager

Dollar General
05.2021 - 07.2021

Assistant Manager

Dollar General
05.2017 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Business Owner

Lularoe Lisa Roth
05.2014 - 05.2017

MLM I worked to build my business.

Bought stock and show cased the inventory through home parties, online parties and hostess parties.


Kept inventory on hand for customers.

Continuously marketed myself and the clothing.

Area Supervisor

Junus Corp Dba Subway
05.2012 - 08.2014
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.

Store Manager

Junus Corp Dba Subway
05.2012 - 05.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Law

Valparaiso University
Valparaiso, IN

Accounting And Finance

Indiana University, Kokomo
Kokomo, IN

Associate Of Applied Science - Liberal Arts And Sciences

Vincennes University
Vincennes, IN
05.1982

College Bound -

Winamac Community High School
Winamac, IN
05.1980

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Employee scheduling
  • Work Planning and Prioritization

Timeline

Store Manager

Casey's
10.2022 - Current

Store Manager

Dollar General
07.2021 - 10.2022

Store Manager

Dollar General
05.2021 - 07.2021

Assistant Manager

Dollar General
05.2017 - 05.2021

Business Owner

Lularoe Lisa Roth
05.2014 - 05.2017

Area Supervisor

Junus Corp Dba Subway
05.2012 - 08.2014

Store Manager

Junus Corp Dba Subway
05.2012 - 05.2014

Law

Valparaiso University

Accounting And Finance

Indiana University, Kokomo

Associate Of Applied Science - Liberal Arts And Sciences

Vincennes University

College Bound -

Winamac Community High School
Lisa Roth