Lisa Rowland
Downingtown,PA
Summary
Dedicated Customer Service Associate with 23 years of experience, eager to contribute to the teams success through hard work, attention to detail, and excellent organizational skills. I am highly motivated to treat everyone equal by providing support and guidance to fellow co-workers through their challenging situations.
Overview
37
37
years of professional experience
Work History
Food and Beverage Associate
Wawa
West Chester, PA
09.2023 - Current
- Engage with customers to demonstrate appreciation for their patronage.
- Clean and sanitize work areas, equipment, utensils, and dishes.
- Maintain a professional demeanor during interactions with customers and co-workers.
- Rotate inventory to reduce waste and optimize freshness.
Food & Beverage Manager
Wawa
West Chester, PA
10.2002 - 09.2023
- Communicated with customers to obtain feedback, to provide extraordinary customer satisfaction.
- Trained and monitored associates to make sure they follow company policies.
- Maintained an interactive, positive, and disciplined work environment to promote growth for all associates' development.
- Ensured proper execution of all aspects of food service, including ordering, production planning, product handling, and display.
- Analyzed sales data to obtain daily and weekly reports to maintain the budget for sales, spoilage, and shrink.
- Consistently maintained elevated levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality food.
Catering Associate
Wawa
Philadelphia
10.2018 - 09.2020
- Assisted in preparation of food for high-volume catering events
- Delivered catered food and supplies to facility for on-time set-up to all events
- Adhered to quality policies to meet various companies’ satisfaction
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
Branch Manager
Currency One Check Cashing
Philadelphia, PA
06.1988 - 10.2002
- Served a considerable number of customers during high-volume shifts and remained composed and professional in stressful situations.
- Ensured compliance with all banking regulations and policies.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
High School Diploma -
West Phila Catholic High School
Philadelphia, PA06-1982
Some College (No Degree) - Business Administration And Management
Community College of Philadelphia
Philadelphia, PASkills
- Customer Satisfaction
- Detail Oriented
- Problem-solving Skills
- Relationship building
- Multitasking
- Professional telephone demeanor
- Email management
- Cost control
- Quality assurance
- Catering coordination
- Ordering supplies
- Reliable and responsible
- ServSafe certified till 2027
Timeline
Food and Beverage Associate
Wawa
09.2023 - Current
Catering Associate
Wawa
10.2018 - 09.2020
Food & Beverage Manager
Wawa
10.2002 - 09.2023
Branch Manager
Currency One Check Cashing
06.1988 - 10.2002
High School Diploma -
West Phila Catholic High School
Some College (No Degree) - Business Administration And Management
Community College of Philadelphia
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