Lisa Roy
Austell,GA
Summary
Accomplished Senior Project/Program Manager with a proven track record at Cox Communications, adept in spearheading major projects and enhancing business processes. Expert in project management and Agile Scrum Methodology, Excelling in leading diverse teams to exceed strategic goals. Renowned for detail-oriented approach and ability to drive significant process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Project/Program Manager
Cox Communications
04.2022 - Current
- Spearheaded multi-million-dollar projects to expand network footprints, ensuring alignment with strategic goals and regulatory requirements.
- Established robust project management frameworks to optimize resource allocation and timeline adherence.
- Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
- Identified potential risks early in the planning process, developing mitigation strategies to minimize impact on project timelines and deliverables.
- Led diverse teams of professionals, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks.
- Coordinated with external partners to align project goals and objectives, fostering collaborative relationships for mutual success.
Business Process Analyst
Cox Communications
01.2021 - 04.2022
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Collaborated with upper management to drive strategy and implement new processes.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
Senior Business Analyst
Delta Air Lines, Inc
03.2019 - 07.2020
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
Flight Operations Specialist
Delta Air Lines, Inc
03.2015 - 02.2020
- Played a pivotal role in crisis management, coordinating emergency response efforts with relevant teams to ensure passenger safety and minimize operational impact.
- Assisted in developing contingency plans for emergency situations, ensuring prompt response times for all involved parties.
- Minimized disruptions in operations during inclement weather by proactively rerouting flights and reallocating resources as needed.
- Spearheaded cross-functional collaboration between flight crews, dispatchers, and operations personnel to optimize flight scheduling.
- Aided in the implementation of new flight operation software, resulting in streamlined and automated processes.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IAMaster of Science - Change Leadership
Kaplan University
Davenport, IASkills
- Project management
- Scope management
- Software development life cycle
- Business analysis
- Agile Scrum Methodology
- Six Sigma Greenbelt
- Process improvement
- Flexible and adaptable
- Detail-oriented
- Project coordination
Accomplishments
- Provided detailed performance reports to stakeholders, improving transparency and accountability.
- Delivered complex network rebuild projects, under budget and within timeline
- Aligned process improvements with organizational goals, boosting team productivity.
- Directed strategic projects to support operational modernization efforts in Flight Operations.
- Delivered high-quality project outcomes within aggressive timelines, earning recognition from leadership.
Certification
- Certified Scrum Master (CSM) Grow Lean LLC 2021 September
- Six Sigma Greenbelt Cox Communications 2022 August
Languages
Spanish
Native or Bilingual
Timeline
Senior Project/Program Manager
Cox Communications
04.2022 - Current
Business Process Analyst
Cox Communications
01.2021 - 04.2022
Senior Business Analyst
Delta Air Lines, Inc
03.2019 - 07.2020
Flight Operations Specialist
Delta Air Lines, Inc
03.2015 - 02.2020
Bachelor of Science - Criminal Justice
Kaplan University
Master of Science - Change Leadership
Kaplan University
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