LISA ROYSTER
Beaver Dam,KY
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
26
26
years of professional experience
Work History
Loan Services Specialist
Morgantown Bank & Trust
Morgantown, Kentucky
11.2023 - Current
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Respond to borrowers' inquiries and resolve account issues
- Processed loan payments, payoffs, and releases to ensure accurate account management.
- Managed escrow accounts for loans, ensuring timely payments and precise disbursements.
- Audited files to identify and rectify paperwork and processing errors, enhancing compliance.
- Generate monthly/quarterly reports for management
Mortgage Operations Supervisor
U. S. Bank Home Mortgage
Owensboro, KY
09.2009 - Current
- Providing direct leadership, guidance and support to a team of Mortgage Customer Specialist.
- Managed daily and monthly productivity metrics and overall pipeline management.
- Tracked total funded units and end-to-end cycle times to assess operational effectiveness.
- Prioritized pipeline tasks and ensured quality results for loans.
- Encouraged employees to pursue professional development opportunities. to continuously grow knowledge and enhance abilities.
- Resolved escalated customer concerns and complaints using positive attitude, excellent judgment and focused solutions.
Mortgage Customer Specialist
U. S. Bank Home Mortgage
Owensboro, KY
12.2000 - 08.2009
- Reviewed documentation to identify and rectify missing or erroneous information, ensuring compliance and accuracy.
- Processed and addressed conditions returned from underwriting team to facilitate timely loan approvals.
- Coordinated loan closings with attorneys and title companies.
- Received and handled conditions returned from underwriting team.
- Worked closely with mortgage loan officer to coordinate and request documentation from client to smooth closings.
- Reviewed file documentation for missing and erroneous information.
Education
Gadsden State University
Gadsden, ALSkills
- Loan process optimization
- Mortgage compliance regulations
- Loan processing
- Escrow management
- Compliance auditing
- Leadership expertise
- Time Management
- Excellent verbal and written communication skills
Timeline
Loan Services Specialist
Morgantown Bank & Trust
11.2023 - Current
Mortgage Operations Supervisor
U. S. Bank Home Mortgage
09.2009 - Current
Mortgage Customer Specialist
U. S. Bank Home Mortgage
12.2000 - 08.2009
Gadsden State University