Work Preference
Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
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Cierra Chaney

Detroit

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Loan Operations SpecialistBookkeeperHuman Resources Specialist & AccountingAccounting ClerkExecutive Condo Project Underwriter

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Detroit, MI
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats

Summary

Strategic HR leader with 15 years of experience in talent acquisition, learning and development, employee relations, HR operations, and organizational development. Strengthens people processes and enhances employee experience while driving organizational performance. Combines HR expertise with operational insight and financial acumen to deliver effective, solutions-driven leadership.

Overview

14
14
years of professional experience

Work History

Loan Operations Specialist

First Independence Bank
Detroit
09.2024 - Current
  • Evaluated delinquent loans to determine appropriate actions for resolution., process payments, manage escrow accounts, and approve non-post payments.
  • Improved customer experience through precise servicing and prompt communication.
  • Collaborated with internal teams to enhance loan servicing workflows.

Bookkeeper

Decra-Scape, Inc.
06.2023 - 01.2024
  • Oversaw A/P, A/R, GL accounting, job costing, and maintained cash flow integrity.
  • Managed accounts payable and receivable for construction projects.
  • Reconciled bank statements with company records monthly.
  • Executed payroll check runs and generated employee-related financial reports.
  • Recorded daily financial transactions accurately using accounting software.

Human Resources Specialist & Accounting

G.E. Distribution Services
11.2012 - 01.2024
  • Led HR administrative operations including employee files, onboarding, benefits explanation, and policy communication.
  • Coordinated interviews, new-hire training, and orientation logistics to ensure smooth onboarding experience.
  • Supported payroll processing, timesheet verification, and HR compliance.
  • Acted as trusted a trusted resource for employees on policies, procedures, and benefits, enhancing employee understanding and engagement.
  • Strengthened organizational workflows through cross-department collaboration.
  • Managed financial accounts and resolved discrepancies to maintain accuracy in QuickBooks records.

Accounting Clerk

Robert Half
Troy
10.2022 - 05.2023
  • Processed 500–750 invoices daily, ensuring timely payment processing and accurate weekly check runs.
  • Processed invoices and payments for timely vendor settlements.
  • Maintained accurate financial records using accounting software systems.
  • Reconciled bank statements to identify discrepancies and resolve issues.
  • Collaborated with internal teams to resolve inquiries, enhancing accuracy of financial records.

Executive Condo Project Underwriter

Rock Connections / Quicken Loans
02.2015 - 05.2022
  • Conducted documentation reviews and risk analysis to ensure compliance with regulatory standards.
  • Exceeded team efficiency goals by over 200%.
  • Trained incoming team members and facilitated orientation to enhance onboarding experience.

Education

MBA -

Grand Canyon University
Phoenix, AZ
05-2026

Master of Science - Leadership

Grand Canyon University
Phoenix, AZ
05-2026

Bachelor of Business Administration -

Marygrove College
Detroit, MI

Skills

  • Loan servicing and processing
  • Loan modification expertise
  • Collateral management
  • Financial statement analysis
  • Account reconciliation
  • Disbursement processing
  • Financial planning proficiency
  • HR compliance
  • Payroll administration support
  • Payroll and timekeeping support
  • PeopleSoft expertise
  • HRIS: QuickBooks, SAP, NetSuite, Microsoft Office Suite
  • Attention to detail
  • Document review and quality control
  • Process improvement initiatives
  • Conflict resolution strategies
  • Risk assessment techniques
  • Customer service excellence
  • Relationship management
  • Team collaboration
  • Learning and development programs
  • HR business partnering
  • HR operations optimization
  • Organizational development strategies
  • Onboarding and orientation processes
  • Effective communication
  • Problem-solving skills
  • Data entry accuracy
  • Talent acquisition strategy
  • Risk assessment techniques

Affiliations

Alpha Kappa Alpha Sorority, Inc.

Websites

Timeline

Loan Operations Specialist

First Independence Bank
09.2024 - Current

Bookkeeper

Decra-Scape, Inc.
06.2023 - 01.2024

Accounting Clerk

Robert Half
10.2022 - 05.2023

Executive Condo Project Underwriter

Rock Connections / Quicken Loans
02.2015 - 05.2022

Human Resources Specialist & Accounting

G.E. Distribution Services
11.2012 - 01.2024

MBA -

Grand Canyon University

Master of Science - Leadership

Grand Canyon University

Bachelor of Business Administration -

Marygrove College

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Cierra Chaney