Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamillah Kariem

Jacksonville,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Loan Operations Specialist

Freedom Mortgage Corporation
04.2020 - 08.2023
  • Streamlined loan processing by implementing efficient workflow procedures and utilizing industry-specific software.
  • Reduced errors in loan documentation through meticulous attention to detail and thorough review processes.
  • Assisted borrowers with timely completion of their loan applications, while providing exceptional customer service.
  • Managed a diverse portfolio of loans, ensuring compliance with federal regulations and company policies.

Single Point of Contact

LoanCare Service Link
09.2016 - 03.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
  • Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
  • Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.

Loan Service Representative

Select Portfolio Servicing
05.2012 - 06.2016
  • Improved loan processing efficiency by streamlining document collection and verification procedures.
  • Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
  • Increased loan approvals by conducting thorough credit analyses and identifying suitable loan programs for clients.
  • Reduced delinquency rates with proactive follow-ups, payment reminders, and assistance in developing repayment plans.

Education

Cosmetology License - Cosmetology

Parisian Spa Institute
08.2018

High School Diploma -

North Atlantic Regional High
Lewiston
04.2004

Skills

  • Workflow Coordination Capabilities
  • Adaptability and Flexibility
  • Loan Servicing Experience
  • Conflict Resolution Techniques
  • Problem Solving Aptitude
  • Loan System Navigation
  • Document Review Competence
  • Data Entry Accuracy
  • Loan Processing Knowledge
  • Teamwork and Collaboration
  • Quality Control Measures
  • Strong Attention to Detail

Timeline

Loan Operations Specialist

Freedom Mortgage Corporation
04.2020 - 08.2023

Single Point of Contact

LoanCare Service Link
09.2016 - 03.2020

Loan Service Representative

Select Portfolio Servicing
05.2012 - 06.2016

Cosmetology License - Cosmetology

Parisian Spa Institute

High School Diploma -

North Atlantic Regional High

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Jamillah Kariem