Susan Gonzalez
Houston,Tx
Summary
Detail-oriented Banking & Loan Operations Specialist with 20 plus years of experience in commercial lending, wire operations, and regulatory compliance. Seeking to obtain a position in a dynamic work environment that will enable me to utilize my knowledge and experience in banking as well as my communicational and organizational skills. Capable in handling high volume of loan documentation in fast-paced environment and knowledgeable about administrative operations, practices, and regulatory requirements.
Overview
22
22
years of professional experience
Work History
Loan Operations Specialist III
Veritex Community Bank
Houston, Tx, USA
06.2019 - 01.2026
- Managed a diverse portfolio of loans, effectively prioritizing tasks to meet strict deadlines while maintaining high-quality output.
- Reviewed and verified loan documentation for accuracy and compliance with regulatory standards.
- Communicate closely with Lender teams, underwriters, and legal council in a daily basis to obtain necessary documentation and information.
- Perform searches for Entity Documents, Credit Report, Applications, Good Standings, UCC's, Lease Agreement, Floods, Appraisal, Purchase Contracts, Title Policies, Environmental, Construction Budgets.
- Trained new staff on operational procedures and software systems, fostering a knowledgeable team environment.
- Perform other clerical duties as assigned.
Wire Transfer Specialist
Green Bank
Houston, Tx, USA
12.2011 - 06.2019
- Assist customers with domestic and international incoming and outgoing wire transfer request.
- Monitor wire transfer mailbox and fax machine.
- Accurately post credits and debits from Frost and Wells Fargo systems as well as draw-downs/BTS.
- Process wire transfer notices, reconciles wire clearing account.
- Process and maintain wire transfer agreements.
- Prepare beginning and ending balance sheets.
- Assist with wire transfer archive and meet all daily deadlines.
Wire Generalist
Sterling Bank
Houston, Tx, USA
01.2007 - 11.2011
- Assist customer with domestic and international wires, verify incoming/outgoing wire transfer through MTS, process OFAC and large return items.
- Accurate post of credits and debits into customer accounts.
- Monitor wire activity and report suspicious activity to manager, prepare settlements and reconsolidate general ledger, prepare wire contracts for customer and meet all daily deadlines.
- Manage swift system, RMA, redirect incoming swift payments through Fedwire and reconciles.
- Handle research, traces and investigate payments.
- Assist customer and banking centers with foreign currency exchange.
Teller
Sterling Bank
Houston, Tx, USA
01.2006 - 01.2007
- Provide excellent customer service.
- Handle transactions in a friendly, effective, and accurate manner.
- Balance cash drawer, ATM, Vault.
Executive International Asst.
International Bank of Commerce
Houston, Tx, USA
01.2005 - 01.2006
- Provide excellent customer service to foreign customer.
- Performer administrative duties, open new accounts and maintaining existing accounts.
- Supervise the foreign currency rates in a daily basis.
Lead Teller
International Bank of Commerce
Houston, Tx, USA
01.2004 - 01.2005
- Supervise tellers to improve quality of customer service experience and making sure that transactions were handled in a friendly, effective, and accurate manner.
- Balance vault, ATM and perform audits on tellers.
- Training, coaching, performance reviews, assist in hiring of teller staff and scheduling.
Education
High School Diploma -
Northbrook High School
Houston, Tx05-2003
Associate of Arts - Business Administration
HCC/San Jacinto College
Houston, TxSkills
- LaserPro
- Conductor
- Jack Henry
- SageWorks
- Smart sheet
- DocuSign
- Prosing
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Analytical skills
- Multi-tasking
- Self-motivation
- Organization
- Flexibility
- Fast learning
- Self-management
- Strong attention to detail
- Loan closing procedures
- Regulatory compliance awareness
- Workflow coordination capabilities
- Problem-solving
- Time management
- Organizational skills
- Excellent communication
- Adaptability and flexibility
- Analytical thinking
Languages
fluent in English
fluent in Spanish
Timeline
Loan Operations Specialist III
Veritex Community Bank
06.2019 - 01.2026
Wire Transfer Specialist
Green Bank
12.2011 - 06.2019
Wire Generalist
Sterling Bank
01.2007 - 11.2011
Teller
Sterling Bank
01.2006 - 01.2007
Executive International Asst.
International Bank of Commerce
01.2005 - 01.2006
Lead Teller
International Bank of Commerce
01.2004 - 01.2005
High School Diploma -
Northbrook High School
Associate of Arts - Business Administration
HCC/San Jacinto College