Summary
Work History
Education
Skills
Timeline
Generic

Dorie Smith

Covington,GA

Summary

Detail-oriented Banking Professional with 13 years in branch banking, customer service, call center operations, and loan operations. Managed high-volume loan documentation and processed financial transactions, safeguarding sensitive customer information. Demonstrated expertise in maintaining quality compliance and resolving issues effectively in fast-paced environments.

Work History

Loan Operations Specialist

Affinity Bank/Newton Federal Bank
Covington, GA
2020 - 2026
  • Processed and booked over 50 auto-loan contracts weekly into bank's core system.
  • Reviewed vehicle collateral, interest rates, and buyer information to ensure compliance and accuracy prior to booking loans.
  • Compared signed loan packages with approved terms to identify discrepancies and prevent errors.
  • Managed detailed loan documentation with a focus on accuracy and meticulous attention to detail.
  • Managed active loan files and updated borrower accounts to maintain accurate customer information profiles.
  • Acted as primary contact for borrowers, promptly resolving account concerns to enhance customer satisfaction.

Call Center Representative

Affinity Bank/Newton Federal Bank
Covington, Georgia
2018 - 2020
  • Handled account inquiries to provide effective and high-quality customer service.
  • Resolved customer complaints by investigating service issues and adhering to company protocols.
  • Assisted customers with inquiries about balances, transaction histories, and loan statuses.
  • Guided users through digital banking services, including password resets and mobile access.
  • Executed account maintenance requests, such as changing addresses and replacing debit cards.
  • Processed stop-payment orders and managed direct deposits to ensure timely transactions.
  • Supported online bill payment processes and implemented two-factor authentication for security enhancement.

Head Teller/Teller

Newton Federal Bank
Covington, Georgia
2013 - 2020
  • Supervised teller team to ensure adherence to bank policies and enhance operational integrity.
  • Managed daily cash operations, ensuring accurate cash drawer balances.
  • Implemented security protocols to protect cash and sensitive information.
  • Resolved customer issues promptly, maintaining high service standards and improving customer satisfaction.
  • Monitored vault cash levels, ordered currency from the Federal Reserve Bank.
  • Processed wire transfers for domestic and international customers efficiently.
  • Identified and reported fraudulent activity, contributing to enhanced security measures and risk management.
  • Conducted basic administrative tasks including handling phone inquiries and emails.

Education

Some College (No Degree) -

Finger Lakes Community College
Canandaigua, NY

Skills

  • Loan servicing
  • Loan compliance
  • Cash operations management
  • Account maintenance proficiency
  • Detail orientation
  • Customer service excellence
  • Complaint handling
  • Conflict resolution
  • Time management
  • Team collaboration
  • 10-key proficiency
  • Communication skills

Timeline

Loan Operations Specialist

Affinity Bank/Newton Federal Bank
2020 - 2026

Call Center Representative

Affinity Bank/Newton Federal Bank
2018 - 2020

Head Teller/Teller

Newton Federal Bank
2013 - 2020

Some College (No Degree) -

Finger Lakes Community College

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Dorie Smith