Summary
Work History
Education
Skills
References
Timeline
Generic

Ariel Fasick

Altoona,PA

Summary

Detail-oriented Retail Loan Operations Specialist with strong background in customer service and banking operations. Skilled in loan servicing, payment processing, and account management. Demonstrates ability to maintain customer satisfaction through effective communication and problem-solving.

Work History

Retail Loan Operations Specialist I

Reliance Bank
  • Service retail consumer and mortgage loans with accuracy.
  • Apply new loans to system and manage existing loan servicing.
  • Process payments, including reversals for incorrect applications.
  • Ensure all necessary documents are signed and dated for new loans.
  • Oversee timely payment of homeowners' premiums for escrow accounts.
  • Managed collections department from May 2025 to July 2025.

Teller

Reliance Bank
  • Processed customer transactions accurately and efficiently.
  • Opened new accounts tailored to customer needs.
  • Balanced teller drawer daily to ensure accuracy.
  • Assisted customers in balancing their checkbooks for financial clarity.
  • Resolved fraudulent transaction inquiries to maintain customer trust.

Personal Banking Advisor II

Reliance Bank
May 2021 - November 2021
  • Assisted customers with daily banking transactions efficiently.
  • Balanced teller drawer accurately at the end of each shift.
  • Guided customers through unsecured and secured lending processes.
  • Evaluated customer needs to recommend optimal lending products.
  • Maintained high levels of customer satisfaction and trust.

Certified Nursing Assistant

Garvey Manor
September 2016 - October 2016
  • Assisted residents with daily living activities to enhance comfort and independence.
  • Supported residents with feeding and bathing to ensure proper hygiene and nutrition.
  • Maintained clean and organized living spaces, including making beds and folding clothes.
  • Provided emotional support by actively listening and engaging with residents.
  • Ensured residents were dressed and ready for daily appointments and activities.

Dietary Aide

Garvey Manor
  • Assisted in serving evening meals to residents, ensuring adherence to dietary restrictions.
  • Monitored and managed residents' dietary needs, including liquid diets and allergy restrictions.
  • Followed detailed dietary cards to ensure accuracy in meal preparation and serving.
  • Cleaned and organized dining area post-meal, maintaining a hygienic environment.
  • Collaborated with kitchen staff to fulfill specific dietary requirements for each resident.

Cashier

5 Below
November 2014 - February 2015
  • Assisted customers at checkout during high-volume holiday season.
  • Answered customer inquiries to enhance shopping experience.
  • Maintained balanced cash drawer at end of each shift.
  • Efficiently managed customer flow to minimize wait times.
  • Displayed positive attitude and maintained composure under pressure.

Education

High School Diploma -

Altoona Area High School
Altoona
06.2016

Skills

  • Loan servicing
  • Payment processing
  • Customer account management
  • Transaction accuracy
  • Customer relationship management
  • Fraud detection
  • Collections management
  • Financial advising
  • Escrow management
  • Problem resolution
  • Loan documentation expertise
  • Disbursement processing
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer service-focused
  • Organizational skills
  • Team collaboration
  • Active listening
  • Cash handling
  • Client relationship building
  • Relationship building
  • Customer relations
  • Microsoft office

References

Heather Goodman

(814)660-3499

287 Avalon RD

Altoona PA 16601

Abigail Crownover

(814) 312-7302

2501 W. Orange Grove Rd. Unit 52

Tucson AZ 85741

Lori Stangl

(814) 934-2398

1212 Madison Ave

Altoona PA, 16602

Timeline

Retail Loan Operations Specialist I

Reliance Bank

Teller

Reliance Bank

Personal Banking Advisor II

Reliance Bank
May 2021 - November 2021

Certified Nursing Assistant

Garvey Manor
September 2016 - October 2016

Dietary Aide

Garvey Manor

Cashier

5 Below
November 2014 - February 2015

High School Diploma -

Altoona Area High School

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Ariel Fasick