Caitlin Sundstrom
Tupelo,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Loan Operations Specialist I
Cadence Bank
Tupelo, MS
09.2020 - Current
- Performed daily reconciliation of loan accounts and prepared necessary reports accordingly.
- Assisted in preparing loan closing documents such as promissory notes and deeds of trust.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Updated client account information and records in company databases.
- Collaborated with team members in order to properly close, service, or release loans as needed.
- Ensured timely delivery of all required documents necessary for closing a loan transaction.
- Prepared UCC financing statements and other documents related to the filing of liens on personal property.
- Interact with different programs and lenders in regards to our closing procedures and collateral release process.
Customer Service Representative
Bancorpsouth Bank
Tupelo, MS
09.2019 - 09.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Set up and activated customer accounts.
Debt Collector
Alliance Collection Service
Tupelo, MS
05.2019 - 09.2019
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Advised customers of necessary actions and strategies for debt repayment.
- Verified accuracy of account information and updated records accordingly.
- Processed incoming payments from customers according to established procedures.
- Explained the consequences of non-payment in a professional manner.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Tupelo Service Finance Team Member
North Mississippi Medical Center
Tupelo, MS
08.2017 - 05.2019
- Maintained a clean and organized work area throughout shift.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Explained hospital policies and procedures related to billing practices and collections efforts.
- Analyzed financial data to develop strategies for collecting delinquent accounts.
- Operated cash drawers and payment systems to process payments from customers.
- Protected medical office operations and integrity by keeping patient information confidential.
- Took billing calls, questions and concerns from patients and third party carriers.
- Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
- Processed refund requests and reconciled deposit and patient collections.
Education
Associate of Arts - Film And Video Production
Itawamba Community College
Fulton, MS05-2016
High School Diploma -
Hatley High School
Hatley, MS05-2014
Skills
- Strong Attention to Detail
- Conflict Resolution Techniques
- Documentation Review
- Loan Servicing
- ALS (Passport)
- NetTrax
- Trained to use DealerTrack
- Customer Relations
- Loan File Maintenance
- Time Management Abilities
- Team Building
- Organizational Skills
- Reliability
- Goal Setting
- Professionalism
- Effective Communication
- Basic Mathematics
- Teamwork and Collaboration
- Multitasking
- Process Improvement
- Active Listening and Learning
- Microsoft Office
- Friendly, Positive Attitude
- Google Docs
References
References available upon request.
Timeline
Loan Operations Specialist I
Cadence Bank
09.2020 - Current
Customer Service Representative
Bancorpsouth Bank
09.2019 - 09.2020
Debt Collector
Alliance Collection Service
05.2019 - 09.2019
Tupelo Service Finance Team Member
North Mississippi Medical Center
08.2017 - 05.2019
Associate of Arts - Film And Video Production
Itawamba Community College
High School Diploma -
Hatley High School
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