Lakcresha Isby

• Processed loan applications and documentation for accuracy and compliance with regulatory standards.
• Assisted in managing loan disbursement and tracking within internal systems.
• Coordinated communication between borrowers and underwriting teams to resolve inquiries promptly.
• Maintained organized records of loan files, ensuring easy retrieval and reference.

• Communicated with business partners, treasury management, banks and colleagues to reinvent business strategies and focus on revenue generation through uncharted means.

Adhered to company polices ans scripts to consistently achieve call-time.

• Streamlined financial operations by integrating advanced treasury management systems and automating processes.
• Achieved high satisfaction with first call resolution
• Responded to customer calls and emails to answer questions regarding the client services
• Assisting clients with wires, transfers, ach payments, reversals and login
  issues
  

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Answer over 50 customer calls daily
• Placed outbound customer service or customer satisfaction calls to follow
  up on issues.

• Oversaw daily store operations, ensuring efficient workflow and high customer satisfaction.
• Trained and mentored staff on sales techniques and customer service best practices.
• Analyzed sales data to identify trends and optimize inventory management strategies.
• Implemented promotional campaigns, resulting in increased foot traffic and sales growth.

• Implemented individualized learning plans to support diverse student needs.
• Facilitated classroom activities that promoted engagement and collaboration among students.
• Assisted lead teacher in developing lesson plans aligned with curriculum standards.
• Monitored student progress, providing feedback to enhance academic performance.
• Supported student physical, mental, and social development using
  classroom games and activities.
• Worked cooperatively with other teachers, administrators, and parents to
  help students reach learning objectives.
• Teacher for 17 students and communicated with parents through each
  semester