JENNY SWAFFORD
West Monroe,LA
Summary
Organized and dependable with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills while successfully managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Loan Operations Specialist
Origin Bank
Ruston, LA
10.2022 - Current
- Streamlined loan processing by implementing efficient workflow procedures and utilizing industry-specific software.
- Reconciled discrepancies in financial data between internal systems and external sources as needed to maintain data integrity throughout the entire operation process.
- Facilitated smooth transitions during mergers or acquisitions, integrating new loans into existing systems seamlessly while maintaining high levels of customer service for affected clients.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Negotiated loan terms and conditions with customers to secure best deal.
- Reduced errors in loan documentation through meticulous attention to detail and thorough review processes.
- Enhanced operational efficiency by contributing to the development and implementation of procedural improvements within the loan operations department.
- Maintained accurate records of all transactions, keeping detailed logs for audit purposes and regulatory reporting requirements.
- Managed a diverse portfolio of loans, ensuring compliance with federal regulations and company policies.
Loan Processor
NewRez LLC
Monroe, LA
11.2020 - 09.2022
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants
- Prepared documents for underwriting by verifying client income, credit reports and other information
- Worked with customers via telephone to answer questions, process transactions and resolve issues
- Provided quick turnaround times to maintain fast-past schedule
- Maintained long-term relationships with customers to provide best-in-class customer service
- Maintained compliance with privacy and security requirements, as well as federal statutes covering CONV, FHA, VA loans
- Processed loans within various departments to achieve timely, accurate and fair proceedings
- Evaluated approvals against established bank and government lending standards.
Quality Assurance
Dean Morris
Monroe, LA
02.2004 - 09.2020
- Responsible for managing daily operations of the firm to ensure performance goals for production are achieved
- Ensure accurate information & updates are provided to all mortgage companies & in a timely manner as required by individual client guidelines
- Provide feedback to staff for alternative procedures & processes for resolving issues
- Create & review reports from internal systems in order to provide clients with daily & weekly updates
- Responsible for reviewing reports and updating and adding appropriate holds to bring firm into compliance with clients
- Monitor the work flow of each department to ensure task on individual client websites are completed efficiently within the allowable timelines
- Provide clients with chronological timelines, detailed explanation of the foreclosure & bankruptcy, involving delays that may have occurred during the legal proceedings
- Assist staff in the research & resolution of complex exceptions & problems
- Maintain direct access to multiple lenders internal systems to obtain & expedite information needed to process legal proceedings
Skills
- Problem Solving
- Flexibility & Adaptability
- Vendor & Client relations
- Collaboration & Teamwork
- Customer Service
- Self-Motivated
- Loan Processing & Origination
- Loan Documentation
- Loan Modification
- Loan Closing Procedures
- Loan Servicing
Timeline
Loan Operations Specialist
Origin Bank
10.2022 - Current
Loan Processor
NewRez LLC
11.2020 - 09.2022
Quality Assurance
Dean Morris
02.2004 - 09.2020