Angela Hamby
Dixon Springs,TN
Summary
Accomplished Loan Operations Specialist with a proven track record at Wilson Bank and Trust, enhancing operational efficiency and customer satisfaction. Expert in loan servicing and problem-solving, with a knack for teamwork and collaboration. Achieved significant improvements in process accuracy and compliance, demonstrating strong attention to detail and self-motivation.
Overview
35
35
years of professional experience
Work History
Loan Operations Specialist
Wilson Bank and Trust
10.2022 - Current
- Improved operational efficiency by streamlining loan servicing processes and implementing best practices.
- Assisted in training new associates on company policies and procedures, contributing to a knowledgeable and cohesive team environment.
- Provided exceptional customer service while handling sensitive information pertaining to clients'' financial situations.
- Maintained compliance with federal regulations, staying current on industry changes and adjusting procedures accordingly.
- Identified areas for improvement within existing workflows resulting in increased efficiency and accuracy.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
Shoe Repair Owner
Charlie's Shoe Repair Inc.
07.1993 - 07.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Assistant Manager
SUBWAY®Restaurants
05.1989 - 06.1992
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor Of Business Administration - Business Administration
Cumberland University
Lebanon, TN05.1993
Skills
- Strong attention to detail
- Loan Servicing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Customer service-focused
- Self Motivation
Timeline
Loan Operations Specialist
Wilson Bank and Trust
10.2022 - Current
Shoe Repair Owner
Charlie's Shoe Repair Inc.
07.1993 - 07.2022
Assistant Manager
SUBWAY®Restaurants
05.1989 - 06.1992
Bachelor Of Business Administration - Business Administration
Cumberland University
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