Lisa Rucker
Clairton,PA
Summary
Reliable Medical Biller with coding and medical terminology knowledge. Hardworking performer handling records management tasks. Team-oriented person with great decision-making skills.
Overview
18
18
years of professional experience
Work History
Medical Billing
Mon Yough Community Services
01.2010 - 02.2011
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Customer Service Representative
PRC
02.2008 - 01.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Sales Representative
Timelife
01.1993 - 09.2004
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Diploma - Medical Assisting
Everest Institute Pittsburgh
Pittsburgh, PA09.2009
Diploma - Medical Billing
Duff's Business Institute
Pittsburgh, PA01.2004
Skills
- Account Reconciliation
- Multitasking and Organization
- Billing and Collection Procedures
- Claims Processing
- Teamwork and Collaboration
Additional Information
Through 2012 to 2023, spent time assisting and managing the care of my mother in her time of need.
Timeline
Medical Billing
Mon Yough Community Services
01.2010 - 02.2011
Customer Service Representative
PRC
02.2008 - 01.2011
Sales Representative
Timelife
01.1993 - 09.2004
Diploma - Medical Assisting
Everest Institute Pittsburgh
Diploma - Medical Billing
Duff's Business Institute
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