Lisa Runyon
Port Richey
Summary
Compassionate Client Care Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and proactive communication. Excel in empathy, active listening, and adaptability, ensuring exceptional service and support to clients.
Overview
18
18
years of professional experience
1990
1990
years of post-secondary education
Work History
Client Care Specialst
Fyzical Therapy and Balance Centers
11.2021 - Current
Front Office/Billing
Prestige Dermatology
New Port Richey
03.2021 - 11.2021
Front Desk CSR
Dr. Jude A. Pierre
Spring Hill
02.2020 - 03.2021
Billing Assistant
Dr. Mukesh Patel
Hudson
08.2019 - 01.2020
CSR
Dr. Jude A. Pierre
Spring Hill
08.2016 - 04.2019
Billing Assistant/Front Desk CSR
Family Chiropractic
Brooksville
03.2017 - 03.2019
CSR
Bealls Outlet
Spring Hill
10.2016 - 03.2017
CSR
Eye Centers of Florida
Ft Myers
03.2012 - 03.2017
Front Desk CSR
Dr. Philip L. Waterson
Spring Hill
09.2010 - 01.2011
Front Desk CSR
Brooksville Cardiology
Brooksville
02.2008 - 09.2010
Education
Associate and Applied Science - Secretarial Specialty
Briarcliffe College for Business
Patchogue, L.I., N.Y.Skills
- Microsoft Office
- Microsoft Windows
- Microsoft Word
- Customer Service Skills
- Filing
- Editing
- Typing (60 wpm)
- Office Procedures
- Telephone Skills
- Front office operations
- Time management
- Effective communication
- Organizational skills
- Appointment scheduling
- Data entry accuracy
- Sensitive information handling
- Telephone etiquette
- Email correspondence
- Call routing
- Problem-solving skills
- Administrative skills
Employment Skills
- Developed ability to work in a fast paced atmosphere
- Prepared patients for their examinations
- Updated medication
- Updated new blood work results
- Updated patient chart EMR
- Retail
- Ran cash register
- Inventory stock
- AR Billing
- Maintained excellent customer relations and developed customer rapport
- Diplomatically resolved customers complaints on as needed basis
- Ability to follow instructions well and make decisions with no supervision
- Effectively developed telephone communication skills
- Checking patients In and Out
- Making and Confirming appointments
- Authorizations and referrals
- Verifying insurance information
- Maintaining Medical Records
- Posting Billing Codes
- Responsible for balancing cash draw at the end of the day
- In charge of Compliance for the office
- Answer Switchboard
- Scan and upload documents
Timeline
Client Care Specialst
Fyzical Therapy and Balance Centers
11.2021 - Current
Front Office/Billing
Prestige Dermatology
03.2021 - 11.2021
Front Desk CSR
Dr. Jude A. Pierre
02.2020 - 03.2021
Billing Assistant
Dr. Mukesh Patel
08.2019 - 01.2020
Billing Assistant/Front Desk CSR
Family Chiropractic
03.2017 - 03.2019
CSR
Bealls Outlet
10.2016 - 03.2017
CSR
Dr. Jude A. Pierre
08.2016 - 04.2019
CSR
Eye Centers of Florida
03.2012 - 03.2017
Front Desk CSR
Dr. Philip L. Waterson
09.2010 - 01.2011
Front Desk CSR
Brooksville Cardiology
02.2008 - 09.2010
Associate and Applied Science - Secretarial Specialty
Briarcliffe College for Business