Lisa Russell

Dynamic finance professional with extensive experience at CVS/Coram Healthcare, excelling in customer service and problem resolution. Proven track record of reducing call escalations and enhancing team performance through effective communication and mentorship. Proficient in Microsoft Excel and adept at multitasking, ensuring accurate data management and fostering strong client relationships. I have a strong background in service center operations. Skilled in customer support, problem-solving, and effective communication. Emphasizes teamwork and adaptability to ensure high-quality service and results. Known for reliability and flexibility in meeting changing needs. Proficient in handling inquiries, managing documentation, and maintaining customer satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Achieved recognition by introducing and implementing MediAR for Cash Posting tasks.
• Documented and resolved claim denials over 360 days which led to payments instead of bad debt adjustments.
• Help create SOP’s (Standard of Practice) to enable a better process on rejected claims from the clearing house.