Lisa Ruth
Teague
Summary
Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Call Center Representative/Licensed Insurance Agent
Sykes/Sitel Enterprise
Tampa
03.2021 - 03.2025
- Provided customer support by answering calls and addressing inquiries promptly.
- Assisted customers with account issues using company software and tools effectively.
- Followed scripts to ensure consistent communication and adherence to policies.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted clients in selecting appropriate insurance policies based on needs
- Collaborated with underwriters to assess risk and determine coverage options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Upsold products to policyholders and potential new clients.
- Documented call details accurately in the customer relationship management system.
Census Enumerator
US Census Bureau
4600 Silver Hill RD Washington DC20233
08.2020 - 10.2020
- Conducted accurate data collection in assigned residential areas.
- Explained survey procedures and answered participant inquiries effectively.
- Recorded responses while ensuring confidentiality and privacy compliance.
- Conducted door-to-door surveys to collect data from households and individuals.
- Explained the purpose and importance of participating in the census program to respondents.
- Contacted people through telephone, email and in-person to obtain pertinent data.
- Met with supervisor daily to submit completed assignments and discuss progress.
Corrections/OJT Trai/Law Library/Fire Risk Officer
Texas Department of Criminal Justice, TDCJ
113 Spur Rd Teague TX 75860
08.2013 - 01.2018
- Monitored inmate behavior to ensure safety and compliance with facility rules.
- Conducted regular inspections of facilities to identify security risks and maintain order.
- Responded promptly to emergencies and incidents, coordinating with law enforcement as needed.
- Managed inmate transport to court appearances, medical appointments, and other locations.
- Trained new officers on procedures, protocols, and emergency response techniques.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Managed library cataloging and classification of legal materials.
- Delivered and retrieved items to and from departments by hand or push carts.
- Conducted comprehensive audits to evaluate compliance with regulatory standards.
- Trained staff on risk awareness and safety protocols across the organization.
- Evaluated staff performance and provided constructive feedback for growth.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Enforced compliance with regulatory standards and company policies.
Lead Toddler Teacher
Little Ones Place Learning Center
Buckhannon
11.2005 - 05.2013
- Supervised daily activities to ensure smooth classroom operations.
- Collaborated with parents to discuss child development and progress.
- Assessed children's developmental milestones through observation and documentation.
- Created and implemented age-appropriate lesson plans and activities that encouraged physical, social, emotional and cognitive development.
- Maintained accurate records of each toddler's progress in areas such as language skills, motor skills, problem solving abilities.
- Facilitated transition from preschool into kindergarten programs for those toddlers nearing school age.
Education
180 Hours Through The Labor Board - Apprenticeship Early Childhood Education
Fred W. Eberle Technical Center
208 Morton Ave Buckhannon WV 2620112-2008
Associate of Arts - Early Childhood Education
University of Arizona
8620 Spectrum Center Blvd. San Diego CA. 9212303-2020
Bachelor of Science - Psychology Behavioral Health Science
Grand Canyon University
3300 W. Camelback RD Phoenix AZ 8501703-2023
Skills
- Call management
- Policy processing
- Cross-selling strategies
- Active listening
- Problem resolution
- Time management
- Attention to detail
- Problem-solving skills
- Call control skills
- Logging call information
- Interpersonal skills
- Inmate supervision
- Crisis intervention
- Emergency response
- Central and pod control
- Risk assessment
- Training and developmen
Certification
Apprenticeship In Early Childhood Education -2008
Texas State Insurance License -2024
References
References available upon request.
Timeline
Call Center Representative/Licensed Insurance Agent
Sykes/Sitel Enterprise
03.2021 - 03.2025
Census Enumerator
US Census Bureau
08.2020 - 10.2020
Corrections/OJT Trai/Law Library/Fire Risk Officer
Texas Department of Criminal Justice, TDCJ
08.2013 - 01.2018
Lead Toddler Teacher
Little Ones Place Learning Center
11.2005 - 05.2013
180 Hours Through The Labor Board - Apprenticeship Early Childhood Education
Fred W. Eberle Technical Center
Associate of Arts - Early Childhood Education
University of Arizona
Bachelor of Science - Psychology Behavioral Health Science
Grand Canyon University