Lisa Ryan
Administration Assistant
Waterloo,IA
Summary
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
Administration assistant, Customer Service, Quality Assurance
Work History
Administrative Assistant
North South Consulting Group (Federal Contractor)
Waterloo, IA
07.2021 - Current
- Provided secretarial and office management support while building cooperative working relationships.
- Tracking multiple Army reserve units.
- Proficient in Outlook and Microsoft word.
- Organization skills.
- Attention to detail.
- Multi-Tasking.
- Excellent communication skills written and verbal.
- Developed strong communication skills.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
Enviornmental Services
Unity Point Health St. Luke's
Sioux City, IA
06.2019 - 08.2020
- Used OSHA regulations for cleaning products.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Followed safety processes for all manual and electric cleaning equipment.
- Developed strong organizational and communication skills through coursework.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist
Great Clips Hair Salon
Waterloo, IA
09.2017 - 05.2019
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming.
- Updated and recorded customer or client information
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Quality Assurance Analyst
Alorica Cingular (AT&T)
North Sioux City, SD
01.2002 - 08.2016
- Used quality monitoring system to compile and track individual and team performance.
- Conducted internal audits to measure adherence to established QA standards.
- Trained new employees on proper QA standards.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
High School Diploma -
05.2000
Skills
- Information security
- Scheduling
- Documentation and reporting
- Sorting and labeling
- Report Development
- Document conversion
- Invoice Processing
- Office administration
- Travel planning
- Office organization
Timeline
Administrative Assistant - North South Consulting Group (Federal Contractor)
07.2021 - Current
Enviornmental Services - Unity Point Health St. Luke's
06.2019 - 08.2020
Receptionist - Great Clips Hair Salon
09.2017 - 05.2019
Quality Assurance Analyst - Alorica Cingular (AT&T)
01.2002 - 08.2016
North High School - High School Diploma,
Similar Profiles
Amanda HansenAmanda Hansen
Customer Care Representative at North South Consulting Group, LLCCustomer Care Representative at North South Consulting Group, LLC
Ashli MatthewsAshli Matthews
Assistant Project Manager at Burgos Group (Federal Contractor)Assistant Project Manager at Burgos Group (Federal Contractor)
Thomas C. JohnsonThomas C. Johnson
Team Leader at North South Consulting LLCTeam Leader at North South Consulting LLC