Lisa Ryan
Administration Assistant
Waterloo,IA
Summary
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
12
12
Administration assistant, Customer Service, Quality Assurance
Work History
Administrative Assistant
North South Consulting Group (Federal Contractor)
Waterloo, IA
07.2021 - Current
- Provided secretarial and office management support while building cooperative working relationships.
- Tracking multiple Army reserve units.
- Proficient in Outlook and Microsoft word.
- Organization skills.
- Attention to detail.
- Multi-Tasking.
- Excellent communication skills written and verbal.
- Developed strong communication skills.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
Enviornmental Services
Unity Point Health St. Luke's
Sioux City, IA
06.2019 - 08.2020
- Used OSHA regulations for cleaning products.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Followed safety processes for all manual and electric cleaning equipment.
- Developed strong organizational and communication skills through coursework.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist
Great Clips Hair Salon
Waterloo, IA
09.2017 - 05.2019
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming.
- Updated and recorded customer or client information
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Quality Assurance Analyst
Alorica Cingular (AT&T)
North Sioux City, SD
01.2002 - 08.2016
- Used quality monitoring system to compile and track individual and team performance.
- Conducted internal audits to measure adherence to established QA standards.
- Trained new employees on proper QA standards.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
High School Diploma -
05.2000
Skills
- Information security
- Scheduling
- Documentation and reporting
- Sorting and labeling
- Report Development
- Document conversion
- Invoice Processing
- Office administration
- Travel planning
- Office organization
Timeline
Administrative Assistant - North South Consulting Group (Federal Contractor)
07.2021 - Current
Enviornmental Services - Unity Point Health St. Luke's
06.2019 - 08.2020
Receptionist - Great Clips Hair Salon
09.2017 - 05.2019
Quality Assurance Analyst - Alorica Cingular (AT&T)
01.2002 - 08.2016
North High School - High School Diploma,