Lisa Ryan
Portland,OR
Summary
Dynamic pharmacy professional with extensive experience at Kaiser Permanente, excelling in medication reconciliation and pharmacy benefits education. Proven ability to enhance patient care through effective communication and problem-solving skills. Recognized for developing cost containment strategies that significantly reduced pharmacy expenditures while ensuring compliance with FDA drug safety guidelines.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ER Medication Review Pharmacy Technician
Kaiser Permanente
Clackamas, Oregon
04.2022 - Current
- I currently work as an emergency department medication reconciliation technician.
- I provide a very detail-oriented service, working as part of a patient's hospital admission care team.
- I work within the scope of my profession to document current medication use, and over-the-counter products patients may be taking upon hospital admission.
- Collaborate with healthcare team members to optimize patient medication therapy management.
- Coordinated with physicians to clarify medication orders and resolve discrepancies promptly.
Pharmacy Benefits Professional
Kaiser Permanente
Portland, Oregon
01.2016 - 04.2022
- Worked within the clinical pharmacy area.
- I helped new members troubleshoot benefit problems, review specific criteria for specialty medication consults, and assisted Kaiser Permanente pharmacy locations in Oregon and Washington with processing patient billing and pharmacy claims.
- I worked side by side with medical providers and helped them choose appropriate alternatives to specific therapies.
- Facilitated member outreach programs to educate patients about their pharmacy benefits and medication options.
- Reviewed and resolved benefit discrepancies for members, enhancing their overall pharmacy experience.
- Developed cost containment strategies that contributed to a reduction in pharmacy expenditure.
Outpatient Pharmacy Service
Kaiser
Portland, Oregon
01.2001 - 01.2016
- Worked in an outpatient pharmacy setting, where I filled patient medications, managed inventory, and provided outstanding customer service.
- Processed prescription orders accurately and efficiently to ensure timely patient access to medications.
- Managed inventory levels to optimize stock availability while minimizing waste and ensuring compliance with regulatory standards.
- Trained and mentored new pharmacy staff on operational procedures and best practices in outpatient pharmacy services.
- Participated in quality improvement initiatives to streamline pharmacy operations and enhance service delivery.
Education
Some College (No Degree) - Anatomy
Los Angeles Pacific University
01-2023
Associate of Arts -
Mount Hood Community College
Troutdale, OR06-2013
Associate of Applied Science - Applied Science
Mount Hood Community College
Troutdale, OR05-2013
Skills
- Self-direction
- Inventory management
- Medication reconciliation
- Pharmacy benefits education
- Problem solving
- Time management
- Proper labeling procedures
- Receiving incoming supplies
- FDA drug safety guidelines
- Confidentiality and HIPAA
- Pharmaceutical calculations
- Billing support
- Pharmacy law compliance
- Customer service
- Detail oriented
- Highly motivated
- Feedback acceptance
- Effective communication
- Teamwork
- Listening skills
Certification
- Oregon Board of Pharmacy License
- Washington Board of Pharmacy License
- National Pharmacy Technician Certification
- Active/Current BLS and CPR Certification
- Nationally Certified End-of-Life Doula Provider
Timeline
ER Medication Review Pharmacy Technician
Kaiser Permanente
04.2022 - Current
Pharmacy Benefits Professional
Kaiser Permanente
01.2016 - 04.2022
Outpatient Pharmacy Service
Kaiser
01.2001 - 01.2016
Some College (No Degree) - Anatomy
Los Angeles Pacific University
Associate of Arts -
Mount Hood Community College
Associate of Applied Science - Applied Science
Mount Hood Community College