Lisa Saiz
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Donor Coordinator
Vitalant Blood Services
04.2022 - 07.2024
- Increased donor retention by maintaining regular communication and providing personalized updates on the impact of their contributions.
- Enhanced donor stewardship practices by implementing a tiered recognition system that acknowledged various levels of giving.
- • Outbound calls to schedule blood, platelet, and Plasma donation appointments. • Knowledgeable of the donation process and current on all rules regulations and processes in reference to all donations. • Team Lead and chat champion for conversion team
- Managed donor database to ensure accurate record-keeping and timely follow-up with prospective supporters.
Delivery Driver
Deliver That ez catering
12.2020 - 02.2022
- Pick up large orders from partnered restaurants and deliver and set up for customer
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Caregiver/Personal Assistant
Addus HealthCare, Inc.
07.2019 - 04.2020
- Provided compassionate daily care in clients home
- Cleaning of home, assisting with bathing and hygiene
- Transportation to stores and other places client needs a ride to
- Cooks meals as well as assist in any preparation of meals client wants to make on her own
- As well as conversation and company for clients that are otherwise alone
Server and Cashier
Cheddar's Scratch Kitchen
05.2017 - 10.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server
Little Anitas New Mexican Restaurant
06.2017 - 04.2018
- Takes food and drink orders, up sales, run food, cash handled all transactions
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Customer Service Agent
NORC
07.2016 - 01.2017
- MADE CALLS IN REFERENCE TO THE IMMUNIZATION SURVEY
- INTERVIEW HOUSEHOLDS QUESTIONING CHILDREN IMMUNIZATION HISTORY
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Customer Service Agent
ALORICA
08.2014 - 01.2016
- ANSWERED INBOUND CALLS IN REFERENCE TO ACCOUNTS FOR MAIL ORDER PHARMACY
- ANSWERED ANY QUESTIONS PATIENT ASKED OR REFERRED THEM TO PHARMACIST, REFILLED 90 DAY SUPPLIES OF PRESCRIPTIONS, REQUESTED RENEWALS ON Rx FOR PATIENTS, INFORMED PATIENTS ON THEIR MEDICARE COVERAGE AS WELL AS COVERAGE GAPS
- ALSO SUGGESTED NEW MEDS TO BE SENT THROUGH MAIL ORDER, SALES
Customer Service Representative
Sitel
12.2012 - 05.2014
- Answered inbound calls in reference to Starbucks reward program and Starbucks Stores and products
- Registered cards and set up accounts for reward program, updated accounts with rewards, credit card info, new addresses, etc
- Also took incident reports for store employees and customers as well
- Followed up on cases that were from complaints to accidents connected to Starbucks stores and employees
- Gave refunds and researched money deposits and withdrawals
- Problem-solving in many areas, including cash receipts, money that never showed up in cards and anything else that would go wrong
- Walked customers through phone app to understand and fix problems with it
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Albuquerque Transit Department
10.2013 - 02.2014
- Answered calls from disabled citizens and caretakers calling to set up rides for the Sun Van Transportation services
- Arranged rides and times, canceled rides, answered questions, updated account information and assisted callers with any questions or concerns about program
- Sold daily, monthly, semi annual, and yearly bus passes
- Took lost and found inventory, logged items, and contacted people about lost items reported
- Also assisted citizens with bus routes, times and planning trips throughout Albuquerque
- Data entry and filing
Education
Call Center Customer Service Representat -
TVI Workforce Training Center
Albuquerque, NM07.2000
Microsoft Office Suite -
TVI Workforce Training Center
Albuquerque, NM02.2000
Timeline
Donor Coordinator
Vitalant Blood Services
04.2022 - 07.2024
Delivery Driver
Deliver That ez catering
12.2020 - 02.2022
Caregiver/Personal Assistant
Addus HealthCare, Inc.
07.2019 - 04.2020
Server
Little Anitas New Mexican Restaurant
06.2017 - 04.2018
Server and Cashier
Cheddar's Scratch Kitchen
05.2017 - 10.2019
Customer Service Agent
NORC
07.2016 - 01.2017
Customer Service Agent
ALORICA
08.2014 - 01.2016
Customer Service Representative
Albuquerque Transit Department
10.2013 - 02.2014
Customer Service Representative
Sitel
12.2012 - 05.2014
Call Center Customer Service Representat -
TVI Workforce Training Center
Microsoft Office Suite -
TVI Workforce Training Center
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