LISA SALAS
Roswell
Summary
Hardworking, highly motivated
professional eager to lend
combined knowledge and skills to
enhance business performance.
Operates well in both individual
and team capacities, leveraging
seasoned work ethic to quickly
adapt to different processes and
drive company objectives.
Resourceful and results-driven with
a passion for growth and efficiency
to meet company needs and
increase service value.
Overview
18
18
years of professional experience
Work History
Management Analyst - Advanced
State of NM, Human Service Department, Income Support Division
Roswell, NM
10.2024 - Current
- Assist in establishing contracts and small purchase agreements;
- Ensure contractors are in compliance with State, Federal and Local regulations;
- Create requisitions, receipts of invoices for contracts, and ensure expenditures are coded correctly, accurately and timely;
- Take the lead in reporting project updates to Food and Nutrition Services (FNS);
- Help with the planning development, interpretation, implementation and evaluation of policies and procedures, and Service Providers compliance with Scope of Work (SOW);
- Assist with conducting case reviews, analyze and validate data, and prepare and submit necessary reports;
- Keep current on state and federal requirements and other job duties as assigned;
- Dedicate a portion of their duties to assist with the coordination and implementation of New Mexico Health Care Authority (NMHCA) Supplemental Nutrition Assistance Program (SNAP) Outreach Plan
- Assist Staff Manager with Refugee as needed by monitoring contractor invoices for timeliness, accuracy and completeness;
- Analyzing and responding to quickly moving and time-sensitive issues.
- Collaborating with Staff Manager on analyzing data about program performance and ensure timely submission to Office of Refugee Resettlement as well as assisting in writing a variety of technical and administrative federal and state reports.
- Collaborating with Staff Manager to review time sensitive reports from ORR and match them to internal systems for accuracy.
- Creating and maintaining contracts and invoice tracking sheets to assist with administration reports;
- Reconciling invoice payments on the Accounts Payable (AP) and General Ledger (GL);
- Responsible for Purchase Order (PO) changes and end of year PO dis-encumbrances;
- Assist Coordinators with performance monitoring of contractors' compliance with SOW;
- Assist Program Manager in the timely development of federal reports;
- Obtain full knowledge of all federal rules and regulations and state statutes in order to assist in managing the programs;
- Assist Coordinators with data analysis and validations.
Family Support Analyst
State of NM, Human Service Department, Income Support Division
Roswell, NM
12.2022 - Current
- - Determines and certifies eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at the District Office, client service center, centralized unit, and/or other work location.
- - Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.
- - Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based software applications, and other resources, including: ASPEN, CSES, TRD, FIS, SAVE, Paris Match, NM DWS, BENDEX, SOLQ and Prisoner Match. Reviews monthly reports to identify client financial accounts and income not previously reported.
- - Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals. Includes testifying at Administrative Appeal Hearings and court proceedings.
- - Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and outside ISD, to ensure needs are meet.
- - Assists clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.
- - Applies complex and changing federal and state policy to ensure consistent, accurate, and timely processing of eligibility determinations.
- - Documents case files and updates automated eligibility system to ensure timeliness and accuracy of eligibility and referral information. Determines if fraud or over issuance of benefits is present and makes referrals for investigation to the Office of Special Investigations.
- - Maintains current working knowledge of: specialized interviewing and communication techniques; social, economic and health conditions contributing to client barriers and/or impacting their ability to move toward self-sufficiency; local economy, social service network, and community resources; ASPEN and automated systems used in the eligibility process; and all programs of assistance and associated policy to provide effective client service and meet all agency standards.
Training Coordinator
State of NH, Dept. of Health and Human Services, Bureau of Family Services
Littleton, NH
07.2022 - 09.2022
- - Specialize in work involved in planning and conducting the training and educational programs in an agency or department of state government as assigned
- - Analyze management objectives; establishing standards and procedures for training programs; developing and conducting training sessions; providing resource material and establishing continuing training programs
- - Act as representatives of the agency in meetings with educational institutions and other governmental agencies
- - Organize and schedules training programs
- - Design evaluation systems to assess the effectiveness of training programs
- - Represent the agency at any development training sessions that may occur at local, state, or federal levels
- - Develop training policies and procedures in cooperation with administrative and supervisory personnel
- - Prepare and edit training manuals, releases and other training outlines and materials
- The New Hampshire Department of Health and Human Services (DHHS) is the largest agency in New Hampshire state government, responsible for the health, safety and well-being of the citizens of New Hampshire.
Family Services Specialist
State of NH, Dept. of Health and Human Services, Bureau of Family Services
Littleton, NH
09.2021 - 06.2022
- - Determines and certifies eligibility for all programs of assistance as assigned timely and accurately. Interviews clients, in person or on the phone, and in a variety of community locations, using interactive interviewing techniques, and/or uses application and client data received via mail or electronically at a District Office, client service center, centralized unit, and/or other work location.
- - Initiates collateral contacts to obtain information and verification required to complete determinations of initial and ongoing program eligibility, including processing complex multi-program cases, and complex case activities with minimal supervisory oversight.
- - Evaluates case information to determine if all data is available to make an accurate determination of eligibility across all programs and services of application as assigned. Identifies and gathers additional case data by contacting multiple sources to verify and evaluate information, accessing automated databases and cross-matches, via web-based software applications, and other resources, including: NECSES, EDGE, MMIS, SAVE, BRIDGES and NH EASY. Reviews monthly reports to identify client financial accounts and income not previously reported.
- - Communicates professionally and effectively with a diverse client population, in person, on the phone, or online to assess whole-person needs, provide eligibility services, answer questions, provide program and service information, explain program criteria, and complete referrals. Includes testifying at Administrative Appeal Hearings and court proceedings.
- - Assesses whole-person service needs and refers clients to other social service, employment, education, health, or vocational rehabilitation agencies, inside and outside DHHS, to ensure needs are meet.
- - Assists clients with emergencies and makes necessary referrals for assistance in areas such as homelessness, loss of utilities, domestic violence, and lack of childcare, including follow-up response as required.
- - Applies complex and changing federal and state policy to ensure consistent, accurate, and timely processing of eligibility determinations.
- - Assists Family Services Specialist Trainees with workload assignments, including locating resources, interpretation on policy, and answering client questions.
- - Documents case files and updates automated eligibility system to ensure timeliness and accuracy of eligibility and referral information. Determines if fraud or over issuance of benefits is present and makes referrals for investigation to the Office of Special Investigations.
- - Maintains current working knowledge of: specialized interviewing and communication techniques; social, economic and health conditions contributing to client barriers and/or impacting their ability to move toward self-sufficiency; local economy, social service network, and community resources; New HEIGHTS and automated systems used in the eligibility process; and all programs of assistance and associated policy to provide effective client service and meet all agency standards.
Behavioral Health Patient Access Specialist
Ammonoosuc Community Health Services
Woodsville, NH
03.2020 - 09.2021
- - Check patients in and out for in office and tele-health appointments
- - Schedule appointments using Centricity/Athena
- - Establish new patients from internal referrals from their primary care providers
- - Confirm insurance coverage for all new patients
- - Create, track and maintain spreadsheet of all new referrals
- - Collect co-pays and past due balances
- - Communicate with several different units to provide updates on patients
- - Various administrative duties
- ACHS is a FQHC that offers integrated health care services to the community in five clinics. I am currently a Patient Access Specialist in the Behavioral Health unit.
Office Administrator
IOTEC
Santa Fe Springs, CA
03.2013 - 03.2019
- - Administrative assistant to upper management and Accounting Director
- - Liaison between outside vendors and upper management
- - Assist HR Director with onboarding of new employees
- - Responsible for monthly employee health board
- - Assist HR and Exec. Management with arranging and setting up company functions and parties
- - Provide support for HR Director as needed w/ daily functions and special projects
- - Processed 200+ checks each month without error utilizing the OMD database program
- - Processed 250+ invoices each month without error utilizing the OMD database program
- - Assist multiple departments with various projects
- - Reviewed and analyzed all supplier invoices preventing overpayment(s)
- - Manage phone system, troubleshoot problems and train new users
- - Receptionist duties
- IOTEC is a company that offers copiers, printers, document management, service and IT service to satisfy the needs of various industries. I started as a Receptionist for a multi-line phone system and within a few short months I was given more duties and made the office administrator for all upper management.
Billing & Invoicing
Chemco Specialty Products
Paramount, CA
02.2008 - 01.2013
- - Responsible for closing the company’s monthly billing on time.
- - Successfully reduced the “month end” closing process from five days to four days
- - Created 1,000+ invoices each month without error utilizing the StepOne database program
- - Processed 1,000+ invoices each month without error utilizing the StepOne database program
- - Was selected and received the “Employee of the Year” award in 2011
- - Reviewed and analyzed all supplier invoices preventing overpayment(s)
- - Reviewed and analyzed all internal billing documents preventing any errors
- - Acted as the back up to the Executive Administrative Assistant
- Chemco is a company that offers a wide spectrum of lubricant and cleaning products and systems that meet the requirements and processing needs of many industries. I started as the Receptionist for a heavy switchboard and was promoted to Billing and Invoicing within a few short months.
Education
Master Certificate - Human Resources Management
Cornell University
04-2014
Skills
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
- Time management
- Multitasking and organization
- Analytical thinking
- Search engine optimization
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
Timeline
Management Analyst - Advanced
State of NM, Human Service Department, Income Support Division
10.2024 - Current
Family Support Analyst
State of NM, Human Service Department, Income Support Division
12.2022 - Current
Training Coordinator
State of NH, Dept. of Health and Human Services, Bureau of Family Services
07.2022 - 09.2022
Family Services Specialist
State of NH, Dept. of Health and Human Services, Bureau of Family Services
09.2021 - 06.2022
Behavioral Health Patient Access Specialist
Ammonoosuc Community Health Services
03.2020 - 09.2021
Office Administrator
IOTEC
03.2013 - 03.2019
Billing & Invoicing
Chemco Specialty Products
02.2008 - 01.2013
Master Certificate - Human Resources Management
Cornell University