Lisa Salemi
Austin,Texas
Summary
Experienced Customer Care Manager with a proven track record of improving customer satisfaction and retention. Skilled in leading teams, implementing customer service strategies, and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Customer Care Manager/Operations
Ownwell
08.2021 - Current
- Manage relationships with key clients, ensuring their needs were met
- Utilize data analysis to identify trends and recommend process improvements
- Develop and implement customer success strategies to increase retention and satisfaction
- Develop and lead customer success strategies to increase client retention and satisfaction
- Manage a team and implement effective operations processes to streamline workflow
- Collaborate cross-functionally to ensure seamless customer onboarding and support experiences
Assistant Manager/Bartender
Rocco's Tavern
08.2015 - 10.2022
- Organized and supervised staff, efficiently managing shifts and coordinating operations
- Provided outstanding customer service, resolving issues and ensuring guest satisfaction
- Developed and implemented creative promotional events, boosting sales and increasing clientele
- Maintained inventory and controlled costs, optimizing profitability and minimizing waste
Real Estate Agent
Berkshire Hathaway
12.2019 - 05.2020
- Conducted market research to provide accurate property valuations and competitive pricing strategies
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
Lead Teacher
Esteem Preschool
08.2015 - 05.2017
- Developed and implemented engaging curriculum for various subjects, meeting educational standards
- Collaborated with parents and administrators to create a positive learning environment
- Conducted regular assessments to track student progress and adjust instruction as needed
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
Education
Masters Degree - Elementary Education
Roosevelt University
Bachelor of Arts - Psychology
University of Illinois
Skills
- Data analysis
- Process improvement
- Customer success strategies
- Team management
- Operations management
- Inventory management
- Curriculum development
- CRM software expertise
- Cross-Functional Collaboration
Timeline
Customer Care Manager/Operations
Ownwell
08.2021 - Current
Real Estate Agent
Berkshire Hathaway
12.2019 - 05.2020
Assistant Manager/Bartender
Rocco's Tavern
08.2015 - 10.2022
Lead Teacher
Esteem Preschool
08.2015 - 05.2017
Masters Degree - Elementary Education
Roosevelt University
Bachelor of Arts - Psychology
University of Illinois
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