LISA SALTZGIVER
Cumming
Summary
Certified Phlebotomy Technician with recent training in venipuncture techniques and a strong commitment to compassionate patient care. Proven ability to manage meticulous records while ensuring HIPAA compliance. Strong interpersonal skills developed through customer-facing roles enhance patient interactions and support accurate sample collection.
Overview
12
12
years of professional experience
Work History
Beauty Advisor
Sephora
Alpharetta
08.2021 - 05.2026
- Cultivated comprehensive expertise in beauty products, detailing ingredients, benefits, and application techniques.
- Leveraged strong communication skills to foster robust client relationships.
- Delivered exceptional customer service, guiding clients through informed product selections.
- Exceeded store performance targets by consistently achieving top rankings in both TPLH (Transactions Per Labor Hour) and SPLH (Sales Per Labor Hour) metrics.
Community Relations Director
CarePatrol North Fulton/Forsyth
09.2019 - 08.2022
- Cultivated and managed relationships with a diverse network of direct and indirect referral sources, including physicians, hospitals, and assisted living communities, ensuring consistent lead generation.
- Authored engaging social media content that successfully grew the follower base by 25%.
- Practiced active listening during community stakeholder meetings to thoroughly understand diverse perspectives and opinions.
- Orchestrated events, activities, and strategic initiatives to enhance public awareness of organizational objectives.
- Collaborated with the senior management team to formulate long-term strategies for expanding community outreach and engagement.
- Directed the creation of impactful promotional materials utilized for outreach efforts designed to boost participation in organizational programs.
- Nurtured positive relationships with local media to ensure accurate dissemination of the organization's mission and values.
- Investigated and identified potential grant opportunities at state and federal levels to secure funding for organizational programs.
Sales Operations Support Analyst
NCR
03.2014 - 05.2019
- Engineered and deployed operational strategies that significantly improved organizational efficiency and productivity.
- Executed system maintenance and troubleshooting to enhance system performance and support upgrades.
- Maintained database records to ensure integrity and accuracy of information for operational reliability.
Education
Phlebotomy - Phlebotomy
Georgia School of Phlebotomy
Dunwoody, GeorgiaAssociate of Science - Business Administration
Georgia State University
Skills
- Customer relationship management
- Customer advocacy
- Compassionate care
- Interpersonal communication
- Community networking
- Flexible availability
- Willingness to travel
- Problem-solving
- Adaptability and organization
- Teamwork
- Basic computer proficiency
- HIPAA compliance
- Data management expertise
- Logical reasoning skills
- Policy evaluation
- Resident relations
Languages
English, Advanced
Timeline
Beauty Advisor
Sephora
08.2021 - 05.2026
Community Relations Director
CarePatrol North Fulton/Forsyth
09.2019 - 08.2022
Sales Operations Support Analyst
NCR
03.2014 - 05.2019
Phlebotomy - Phlebotomy
Georgia School of Phlebotomy
Associate of Science - Business Administration
Georgia State University