Lisa Satkowski
Las Vegas,NV
Summary
To obtain full time employment in customer service.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Call Center Representative
VRI Interviewing
01.2026 - Current
- Met respondents call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with respondents and staff.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Stayed positive and smiled when respondents were cussing at me or saying inappropriate things.
Customer Service Associate
Walgreens
03.2025 - 01.2026
- Greet customers when entering store
- Assist customer with getting locked merchandise
- Ring up customer merchandise and bag merchandise
- Collect payment and handle appropriately
- Thank Customer
- Keep store clean and tidy
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Utilized point-of-sale systems effectively to streamline checkout experiences for customers.
- Fostered a positive shopping environment through proactive engagement and support initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Nursing Assistant Certified
The Terraces @Summitview
10.2023 - 06.2024
- Assisted nursing staff with care of residents, including but not limited to :
- Bathing
- Toileting
- Dressing
Nursing Assistant Certified/Caregiver
HopeBridge Home Health
04.2019 - 04.2023
- Assisted clients in their home with daily living skills including but not limited to:
- Bathing
- Dressing
- Cooking and meal preparation
- Light Housekeeping
- Laundry
Education
High School Diploma - General Studies
Wintersville High School
Wintersville, Ohio05-1984
3 years course work - Early Childhood Education
The University of Akron
Akron, OhioCertificate of Completion - Child Development
Jefferson County Joint Vocational School
Bloomingdale, Ohio05-1984
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
- Call control
- Gathering information
- Calm disposition
- Logging call information
- Cash handling
- FLUENT IN English
- Interpersonal skills
- Documentation and reporting
Languages
English
Full Professional
Interests
- Knitting and Crocheting
- Enjoy participating in walking for overall physical and mental well-being
- Reading
- Watching Movies and TV Shows
- Music
Personal Information
Timeline
Call Center Representative
VRI Interviewing
01.2026 - Current
Customer Service Associate
Walgreens
03.2025 - 01.2026
Nursing Assistant Certified
The Terraces @Summitview
10.2023 - 06.2024
Nursing Assistant Certified/Caregiver
HopeBridge Home Health
04.2019 - 04.2023
Certificate of Completion - Child Development
Jefferson County Joint Vocational School
3 years course work - Early Childhood Education
The University of Akron
High School Diploma - General Studies
Wintersville High School