Empathetic and experienced Licensed Social Worker with a demonstrated history of 20 years in effectively engaging with community liaisons, conducting individual and group sessions, and closely monitoring client conditions to ensure seamless coordination of care. A skilled communicator who excels at fostering enduring professional relationships.
Overview
20
20
years of professional experience
Work History
Medical Social Worker
Bayada Home Health
02.2024 - 01.2025
Explained medical care options to help families make informed healthcare decisions.
Documented case notes daily and coordinated follow-up for seamless case management.
Prepared all required treatment records and reports.
Completed psychosocial evaluations and needs assessments.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Provided ongoing counseling to help patients deal with conditions and processes
Managed caseload to satisfy multiple patients with diverse needs.
Assessed risk factors of patients and made referrals for further services.
Facilitated family meetings to discuss patient care plans.
Conducted in-home visits to provide supportive services.
Assisted patients in accessing housing, financial assistance and other community resources.
Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
Provided patient and family education on available resources and self-care strategies.
Developed individual treatment plans and provided counseling to patients.
Social Worker
Freelance
10.2020 - 07.2022
Supporting community members affected by the Covid pandemic
Supplying resources and accompaniment to ensure consistent and compassionate care, demonstrating a 90% success rate in keeping this level of support
Conducting biopsychosocial evaluations
Fostering a comfort level that led to a remarkable 95% decrease in symptoms of depression and anxiety among clients
Educated clients, family members, and support systems on community resources
Collaboration with local healthcare workers to ensure the community was well-informed about available resources for personal, therapeutic, and medical needs
Crisis intervention, resource coordination, and community engagement-skills
Crisis Clinician/Mobile Therapist
Scranton Counseling Center
02.2018 - 10.2020
Provided crucial emergency crisis intervention to community members through various medical centers including Community Medical Center, Moses Taylor Hospital, Regional Hospital, Tyler Memorial Hospital, and Endless Mountain Hospital
Notably, this resulted in an 85% reduction in hospitalizations, showcasing effectiveness in securing the right and least restrictive treatment within a multi-county area
Collaborating with emergency medicine teams, psychiatrists, and community providers, individualized interventions met client needs
Developed crisis safety plans and ensured next-day follow-up treatments, following through with ongoing support
Kept supervisors up to date on critical or potentially emergent situations, showing effective communication and collaboration skills
Ability to navigate and address complex situations with sensitivity and efficiency
Outpatient Therapist
Scranton Counseling Center
02.2018 - 10.2020
Completed a biopsychosocial assessment with client, family/support system, and other healthcare providers, developing appropriate and agreed upon goals
Supplied outpatient therapy to clients, pediatric through adult, using models such as Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), Psycho-education, and Motivational Interviewing Techniques (MIT)
Performed mental health and crisis evaluation for individuals on case load as well as walk in individuals educating individuals and families on findings and available resources to meet their needs
Increased in attendance by 87 % within a caseload of 120 clients, using consistent engagement, ongoing support, and education based on individual and family needs
Coordinated care collaborating with team members to include family, psychiatrist, clinicians, and all medical staff through daily/weekly meetings to ensure quality of care finding those at highest risk for recidivism, homelessness, victimization, and other significant indicators of need such as medical concerns
Using effective time management skills, all necessary documentation associated with patient care was completed ensuring 100% completion daily and within regulatory and company guidelines
Participated in the quality management process using performance measures such as client satisfaction surveys to improve quality of care, making any changes in care as recommended where necessary
Attended departmental and interdepartmental staff meetings, coordination of care meetings, clinical staff meetings with insurance provider, wellness workgroups, and the employee engagement committee reviewing caseloads to identify those at substantial risk
Accessed training materials from relevant agencies and seminars educating in-house staff as appropriate, helping to improve staff knowledge of the most up to date information and community resources, which increased by 25% in a 6-month period
Ensured prompt and proper billing of all services using the Electronic Medical Records System (EMR) daily
Division Director
Keystone Human Services
04.2016 - 03.2017
Responsibility of overseeing the effectiveness and productivity of twenty-four group homes and the Home and Community Habilitation divisions
Expertly managed various aspects of service delivery and organizational effectiveness
Oversaw fiscal management, including budget projections, financial planning, payroll processing, accounts payable, accounts receivables, invoicing, and disbursement for services delivered in the homes
Actively worked with the human resources director to oversee human resource functions, determining and implementing training needs for staff, individuals, and families
Ensured staff development was completed by providing individual and group training for all staff, ensuring compliance with internal and regulatory requirements
Ensuring compliance with licensing guidelines and regulations was a key focus, maintaining a 100% success rate annually
Took part in quality assurance initiatives, weekly leadership meetings, and safety committee meetings, contributing to strategic decision-making and the overall success of the division
Attained a substantial reduction in the number of reportable incidents by 75% through the implementation and close supervision of an incident management process for Intellectual Disability Services
Education
Master of Science - Social Work
Marywood University
Dunmore, PA
Bachelor of Arts - Psychology
Wilkes University
Wilkes-barre, PA
Skills
Trauma-informed therapy
Cognitive behavioral therapy
Grief and bereavement counseling
Patient-centered care
Staff training and onboarding
Community resources
Biopsychosocial assessments
Client advocacy
Licensed Social Worker (LSW)
Client confidentiality
Case management
Individual and group counseling
Crisis intervention
Risk assessment
Motivational interviewing
Aftercare follow up
Life skills counseling
Conflict resolution
Timeline
Medical Social Worker
Bayada Home Health
02.2024 - 01.2025
Social Worker
Freelance
10.2020 - 07.2022
Crisis Clinician/Mobile Therapist
Scranton Counseling Center
02.2018 - 10.2020
Outpatient Therapist
Scranton Counseling Center
02.2018 - 10.2020
Division Director
Keystone Human Services
04.2016 - 03.2017
Master of Science - Social Work
Marywood University
Bachelor of Arts - Psychology
Wilkes University
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