Searra Carter
Germantown,MD
Summary
Experienced with managing client relationships and ensuring high levels of customer satisfaction. Utilizes team leadership and problem-solving skills to address client needs and improve service delivery. Known for strong collaboration skills, adaptability, and results-oriented mindset.
Overview
8
8
years of professional experience
Work History
Client Services Manager
Bayada Home Health
09.2024 - Current
- Manage client inquiries and resolve issues to enhance satisfaction.
- Monitor workflow tasks daily, and address issues with HCHB charts.
- Train new team members on client management systems and protocols.
- Build client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintain communication with clinical managers, program managers, and clinicians on the status of referrals.
Client Services Associate
Bayada Home Health
06.2023 - 09.2024
- Delivered exceptional client support by addressing inquiries and resolving issues promptly.
- Managed appointment scheduling to optimize care delivery for clients and staff.
- Maintained accurate client records in compliance with agency policies and regulations.
- Collaborated with team to coordinate effective service plans for clients.
Operations Supervisor
CVS Pharmacy
01.2023 - 06.2023
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained new employees on operational standards and customer service protocols.
- Implemented inventory management systems to enhance stock accuracy and reduce waste.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction.
HealthHub Care Concierge
CVS Pharmacy
04.2021 - 12.2022
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Coordinated special promotions, enhancing product visibility and sales engagement.
Lead Care Manager
Sunrise Senior Living
08.2019 - 12.2020
- Participated in multidisciplinary team meetings to develop and implement individualized care plans for residents.
- Mentored junior staff on best practices in resident care, enhancing team performance and service quality.
- Coordinated with team to ensure residents and families were satified with the care at facility.
- Evaluated resident needs through daily checks, tailoring services to improve overall well-being and satisfaction.
Care Manager
Sunrise Senior Living
03.2018 - 08.2019
- Advocated for residents' rights and well-being, ensuring compliance with regulatory standards.
- Fostered relationships with families to ensure consistent communication regarding resident care and progress.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Education
Bachelor of Science - Health Sciences
Marshall University
Huntington, West Virginia, WV05-2017
Bachelor of Science - Social Work
Marshall University
Huntington, West Virginia, WV05-2017
Skills
- Customer service
- Time management
- Reliability
- Multitasking
- Adaptability and flexibility
- Effective communication
- Professional and courteous
- Interpersonal skills
Timeline
Client Services Manager
Bayada Home Health
09.2024 - Current
Client Services Associate
Bayada Home Health
06.2023 - 09.2024
Operations Supervisor
CVS Pharmacy
01.2023 - 06.2023
HealthHub Care Concierge
CVS Pharmacy
04.2021 - 12.2022
Lead Care Manager
Sunrise Senior Living
08.2019 - 12.2020
Care Manager
Sunrise Senior Living
03.2018 - 08.2019
Bachelor of Science - Health Sciences
Marshall University
Bachelor of Science - Social Work
Marshall University