Michelle Hawkins

Strong compassionate client service manager for which duties include direct management of employee charts, payroll, scheduling of all disciplines. New employee onboarding orientation, tablet and application set up for daily workflow requirement needs. Preparation of face-to-face spreadsheet. Processing/scheduling face to face evaluations with nurse practitioners as well as medical directors. License verification, renewal License following up. Coordinating completion of all Bayada University training modules. Answering incoming calls. Assisting with reorder request of medical supplies and medication needs. Communication with durable medical equipment company regarding equipment and delivery time inquiries. Running weekly IDG reports, running weekly IDG meetings as well as scribing meeting notes. Preparation of respite, travel, and inpatient contracts between Bayada and potential facilities. Ordering and maintaining office supplies and equipment. Working billing error reports. Handling of mail. Processing interoffice bills. Processing of patient invoices. Referral entry, insurance verification. Verification of signed documents and attachment to patient charts. Administrator on call weekend coverage. Preceptor training support of CSM in training as well as office support training. Direct daily communication with director, medical director, office, and field staff as well as patients and their families. Monitoring incoming faxes with distribution of faxes received to the appropriate persons/department. Maintaining current census spreadsheet.