Jackie Garcia
Hermosa Beach,CA
Summary
Experience Client Services Manager at Nadel, a leading Branded and Promotional Merchandise company. I am passionate about delivering top-notch client service and building lasting relationships. Focused on ensuring excellent service standards and maintaining high customer sanctification. Simultaneously, I am natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability and operational efficiency. Excited to be a part of a dynamic team that thrives on innovation and excellence.
Overview
8
8
years of professional experience
Work History
Client Services Manager
Nadel
Culver City, CA
10.2022 - Current
- Oversee the Stores and Programs Department at Nadel, a leading Branded and Promotional Merchandise Company.
- Lead a dynamic team to optimize store operations, resulting in increased efficiency and client satisfaction,
- Responsible for maintaining 40% and above margins on programs, demonstrating strategic and financial acumen.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Collaborate cross-functionally to identify cost-saving opportunities and contribute to the overall success of the
- Proactively manage the Department P&L, implementing strategies to drive profitability and achieve financial goals.
Supervisor of Distributor Customer Service
Next Level Apparel
Torrance, CA
01.2017 - 09.2022
- Oversee internal management of all Distributor accounts, playing a pivotal role in contributing to 85% of business profits.
- Manage end-to end EDI(Electronic Data Interchange) inbound and outbound files/processes, ensuring seamless communication with distributors and efficient order processing.
- Actively participated as a member of Next Level Apparel's ERP Management Team, responsible for testing and implementing new logic for the company's ERP software system.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Lead the development and implementation of strategies to optimize distributor account management, EDI processes, and ERP system functionality.
- Continuously enhance SOP's to align with industry best practices and improve overall customer satisfaction.
- Recognized for leadership excellence with the internal management of Distributor accounts, playing a key role in maintaining and increasing business profits.
Intern
CLD PR
Los Angeles, CA
05.2016 - 01.2017
- Responsible for celebrity and media outreach, client relationship management, coordinating sample send-outs and returns to stylists, preparing media lists, monthly client report prep, and client relations
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Earned Certificate in Essential Excel Tips&Tricks
Accelerate Computer Training
Long Beach, CABachelor of Arts - Communications- Public Relations And Advertising
California State University - Dominguez Hills
Carson, CA05.2016
Associate of Arts - Social And Behavioral Sciences
Los Angeles Harbor College
Wilmington, CA05.2014
Skills
- Account Management
- Service Initiatives Support
- Client Rapport
- Client Relationships
- Marketing
- E-commerce
- Staff Training
- Cross-functional coordination
- Strong leadership
- Resource allocation
- Decision making
technical proficiency
Word, Excel, Power Point, I-Work (Keynotes, Pages, etc.), Adobe Movie Editor, I-Movie, EDI, Full Circle Software, Microsoft D365, Sales Force, Magento, Tru Commerce Foundry Platform, Various E-commerce Platforms and Templates, Create-Send, Workamajig, Various Program Management Tools such as Trello and Fresh Desk.
Timeline
Client Services Manager
Nadel
10.2022 - Current
Supervisor of Distributor Customer Service
Next Level Apparel
01.2017 - 09.2022
Intern
CLD PR
05.2016 - 01.2017
Earned Certificate in Essential Excel Tips&Tricks
Accelerate Computer Training
Bachelor of Arts - Communications- Public Relations And Advertising
California State University - Dominguez Hills
Associate of Arts - Social And Behavioral Sciences
Los Angeles Harbor College