Lisa Saunders
Fort Wayne,IN
Summary
Experienced RN Case Manager with background in providing high-quality patient care and effective case management. Strengths include strong decision-making skills, efficient coordination of care plans, infection control, and effective communication with multidisciplinary teams. Previous work has demonstrated significant impact on improving patient outcomes through the development and implementation of comprehensive care strategies.
Overview
18
18
years of professional experience
Work History
Hospice RN Case Manager
Heartland Hospice
Fort Wayne, IN
08.2020 - Current
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Participated in quality improvement initiatives related to case management processes.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Provided emotional support to patients and their families during difficult times.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Monitored and evaluated effectiveness of treatment plans and interventions.
- Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
- Maintained accurate documentation of patient progress in the electronic health record.
Registered Nurse/ Clinical Director
American Senior Communities
Fort Wayne, Indiana
12.2006 - 08.2020
- Created performance improvement plans for underperforming nurses as needed.
- Supervised clinical staff during emergency situations or when providing critical care services.
- Educated nursing staff on proper documentation techniques according to HIPAA regulations.
- Educated team members, patients and family members on care plans, medication regimes and protocols.
- Provided guidance, mentorship, and coaching to nursing staff members to improve their skillset.
- Facilitated orientation, competencies, and skills validation processes for professionals.
- Conducted daily rounds in clinical areas to evaluate patient care and staff performance.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assisted in interviewing and hiring new nurses for the department.
- Developed clinical staff with regular evaluations and annual feedback sessions.
- Documented disciplinary actions taken against nurses who violated policies or procedures.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2018
Technical Certificate - Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN12-2006
Skills
- Healthcare regulations
- Discharge planning
- Case evaluation
- Home care management
- Clinical assessment
- Chronic disease management
- Care coordination
- HIPAA compliance
- Multidisciplinary approach
- Medication management
- Utilization review
- Quality improvement
- Documentation
- Patient consultation
- Professional demeanor
- EMR / EHR
- Multitasking
- Patient and family advocacy
- Monitoring vital signs
- Wound dressing
- Case management
- Teamwork
- Team collaboration
References
References available upon request.
Timeline
Hospice RN Case Manager
Heartland Hospice
08.2020 - Current
Registered Nurse/ Clinical Director
American Senior Communities
12.2006 - 08.2020
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Technical Certificate - Nursing
Ivy Tech Community College of Indiana