Lisa Scales
Montevallo
Summary
Professional client service professional with significant experience in client relations and customer support. Adept at fostering strong team collaboration and ensuring seamless communication. Skilled in problem-solving, conflict resolution, and adapting to evolving client needs. Known for reliability, flexibility, and results-driven approach in dynamic environments.
Overview
16
16
years of professional experience
Work History
Client Representative
The Outsource Group
Birmingham, AL
12.2011 - 04.2012
- Reconcile balance and payments between insurance companies and the client's computer systems.
- Place outbound calls to insurance companies, guarantors, patients, doctors' offices, and/or facilities to resolve outstanding invoices.
- Take incoming calls in accordance with proper customer service protocol.
Special Groups Coordinator/Benefit Specialist
Blue Cross Blue Shield
Birmingham, AL
03.1999 - 10.2010
- Facilitated communication between clients, contractors, suppliers, and other external parties involved in projects.
- Responsible for as many as 12 companies/groups' benefits, ensuring they align with the company's wishes.
- Assisted with recruitment, onboarding, and training of new team members.
- Compiled data from various sources into concise summaries or visual representations.
Data Entry Operator
USPS (United States Postal Service)
Birmingham, AL
01.1996 - 03.1999
- Responsible for interpreting and keying mailing addresses that automated machines cannot interpret.
- Accuracy of 98% or higher
- Benchmark of more than 12,500 keystrokes per hour
Education
Bachelor's degree - Clinical Psychology
University of Phoenix
Online Campus, Remote10.2011
Bachelor's degree - Information Technology
University of Phoenix
Online Campus, Remote05.2011
Associate Degree in Nursing - Nursing
Herzing University
Birmingham, AL03.1983
Training program - Computer Science
Herzing University
Birmingham, AL08.1981
Skills
- Order entry
- English
- Customer service
- Attention to detail
- Microsoft Outlook
- Microsoft Office
- Account management
- Time management
- Organizational skills
- Problem-solving
- Teamwork
- Multitasking Abilities
- Excellent communication
Timeline
Client Representative
The Outsource Group
12.2011 - 04.2012
Special Groups Coordinator/Benefit Specialist
Blue Cross Blue Shield
03.1999 - 10.2010
Data Entry Operator
USPS (United States Postal Service)
01.1996 - 03.1999
Bachelor's degree - Information Technology
University of Phoenix
Associate Degree in Nursing - Nursing
Herzing University
Training program - Computer Science
Herzing University
Bachelor's degree - Clinical Psychology
University of Phoenix