Anna Hoel
Grayslake
Summary
Dedicated and results-driven Customer Service professional with over 10 years of experience in the healthcare and service industries. Proven ability to exceed performance targets and ensure high customer satisfaction. Strong communication and problem-solving skills, with expertise in various technical tools and platforms. Skilled at managing customer interactions through multiple channels, including phone, email, and live chat.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Service Representative
BioTelemetry
Rosemont
02.2018 - 02.2020
- Managed customer accounts and resolved issues in an inbound call center environment.
- Provided exceptional customer service via live chat and emails, maintaining a satisfaction rate of 95%.
- Served as a liaison between accounts and sales representatives to streamline communication.
Customer Service Chat Specialist
Restaurant.com
Arlington Heights
02.2012 - 04.2014
- Handled inquiries via LivePerson chat system, assisting up to 3 customers simultaneously.
- Maintained a high level of customer satisfaction, achieving a 90% resolution rate.
Customer Service Representative
Restaurant.com
Arlington Heights
10.2010 - 06.2011
- Addressed customer inquiries and resolved billing complaints, maintaining accurate transaction records.
- Provided friendly and efficient service, enhancing customer loyalty.
Sales Representative
TWO MEN AND A TRUCK
Des Plaines
04.2014 - 02.2016
- Managed inbound and outbound calls to leads, scheduling moves and processing payments.
- Improved closing ratio by 25% through effective sales techniques and daily training.
- Ensured move accuracy and customer satisfaction through detailed planning.
Telemarketer
Legacy Analytics
Rolling Meadows
02.2016 - 06.2016
- Made hundreds of outbound phone calls to businesses, securing appointments for sales meetings.
- Tailored conversations to specific industries, highlighting relevant services and benefits.
Sales Representative
Olympia Moving & Storage
Skokie
09.2016 - 12.2017
- Handled inbound and outbound calls, scheduling moves and processing payments.
- Utilized Outlook, Word, and Excel for daily tasks, improving operational efficiency.
- Followed up with customers to confirm move details, resulting in a 20% increase in completed sales.
Certified EKG Technician
iRhythm Technologies
Deerfield
08.2022 - 01.2024
- Analyzed rhythm strips received from patients or hospitals, preparing detailed reports for healthcare providers.
- Consistently achieved exemplary ratings on quality assurance, maintaining an average score of 98%.
- Exceeded productivity targets by 15% through efficient workflow management.
Certified EKG Technician
Philips
Rosemont
03.2020 - 08.2022
- Analyzed rhythm strips and prepared accurate reports for hospitals and doctors.
- Maintained high standards of quality assurance, achieving a 97% average rating.
- Contributed to a 10% increase in departmental productivity.
Education
High School Diploma -
Niles West High School
01.2008
Skills
- Customer Service
- Live Chat Support
- Account Management
- Sales Techniques
- Order Entry
- Technical Proficiency (Outlook, Word, Excel)
- Data Analysis
- Communication Skills
Certification
- CRAT (Certified Rhythm Analysis Technician), 06/01/20, Current
- Certified Cardiac Technician, 11/01/22, Current
Timeline
Certified EKG Technician
iRhythm Technologies
08.2022 - 01.2024
Certified EKG Technician
Philips
03.2020 - 08.2022
Client Service Representative
BioTelemetry
02.2018 - 02.2020
Sales Representative
Olympia Moving & Storage
09.2016 - 12.2017
Telemarketer
Legacy Analytics
02.2016 - 06.2016
Sales Representative
TWO MEN AND A TRUCK
04.2014 - 02.2016
Customer Service Chat Specialist
Restaurant.com
02.2012 - 04.2014
Customer Service Representative
Restaurant.com
10.2010 - 06.2011
High School Diploma -
Niles West High School
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