Lisa Schmidt
Waukee,IA
Summary
Experienced Business Capability Specialist with a proven track record in enhancing workflow processes and operational efficiency within Nationwide Insurance. Expert in project configuration, requirement analysis, and strategic execution using tools like AWD and Jira. Adept at leading cross-functional teams to achieve business goals. Strong communicator with a knack for building relationships and driving change.
Overview
20
20
years of professional experience
Work History
Specialist, Business Capability Team Analysis – Workflow Distribution
Nationwide Insurance
Des Moines , IA
2017.03 - Current
- Configured end-to-end project workflows using AWD, enhancing team efficiency.
- Developed in Visual Studio Code to prepare and upload files into AWD with the use of a BOT
- Onboard business processes based on requirement gathering and AWD development
- Streamlined business process analysis, leading to more effective strategic planning
- Utilize Jira platform for movement of cards and to handle release management
- Adopted Agile principals, significantly improving project execution.
- Developed and implemented HTML coding standards, improving web service integration.
- Monitor ServiceNow queue by completing incidents/tasks, running reports, and assigning out based on team availability
- Formulate reports using SQL, Toad, Analytics and other reporting software
Analyst, Business Consulting
Nationwide Insurance
Des Moines , IA
2015.05 - 2017.03
- Assist IT to handle defect clean up
- Work with NAPS, FPS, and Service Advantage business units to clean up defects and assist with all communication
- Prepare AWD communication for front-end associates and managers for AWD updates and changes
- Formulate reports using Tableau, Mobius, Analytics and other reporting software
- Provide on-call support and communication for company-wide outages
AWD/STP Subject Matter Expert
Nationwide Insurance
Lincoln , NE
2011.07 - 2015.05
- Writing and testing requirements
- Assist associates with software issues and complex computer issues, based on system errors
- Work with different levels of associates in the company to determine issues and solutions
- Ability to manage and prioritize multiple tasks between AWD and STP
- Facilitate meetings between processing and IT
- Prepare training documents and communications
- Assist in Bridging the Gap projects and implementation
- Identify and make modifications to AWD Forms to enhance the user experience
P/C Processor III
Nationwide Insurance
Lincoln , NE
2004.09 - 2011.07
- Working Castle home inspections
- Receiving/processing changes to entire agency book of business
- Assisting agent and underwriters through inbound calls via the Agent Center Support Desk
- Processing all areas of personal lines
- Working projects for the Department of Insurance
Education
Business Administration - Criminal Justice
University of Nebraska – Lincoln
05.2011
Associate of Arts Degree -
Southeast Community College – Lincoln
03.2006
Skills
- Project Management
- Agile Methodologies
- API Utilization
- HTML Coding
- Data Analysis & Reporting
- Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and OneNote
References
References available upon request.
Timeline
Specialist, Business Capability Team Analysis – Workflow Distribution
Nationwide Insurance
2017.03 - Current
Analyst, Business Consulting
Nationwide Insurance
2015.05 - 2017.03
AWD/STP Subject Matter Expert
Nationwide Insurance
2011.07 - 2015.05
P/C Processor III
Nationwide Insurance
2004.09 - 2011.07
Business Administration - Criminal Justice
University of Nebraska – Lincoln
Associate of Arts Degree -
Southeast Community College – Lincoln
Similar Profiles
Ryan WeberRyan Weber
P&C Customer Service Supervisor at Nationwide InsuranceP&C Customer Service Supervisor at Nationwide Insurance
Michelle GavidiaMichelle Gavidia
Sales Relationship Specialist Territory Manager at Nationwide InsuranceSales Relationship Specialist Territory Manager at Nationwide Insurance
Earl SpillmanEarl Spillman
Claims Adjuster at Nationwide InsuranceClaims Adjuster at Nationwide Insurance