Lisa Schroth
Erie
Summary
Proven leader in customer service and account management with Highmark Blue Cross Blue Shield, I excel in communication and problem-solving, enhancing client satisfaction and team productivity. Leveraging industry and product knowledge, I've significantly contributed to business growth by fostering teamwork and implementing efficient solutions.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Provider Account Liaison
Highmark Blue Cross Blue Shield
11.2008 - Current
- Conducted regular client meetings to review accounts and ensure ongoing satisfaction.
- Participated in industry events and networking opportunities to expand professional network connections and maintain market knowledge.
- Educated clients on best practices within their industries, positioning company as a trusted resource.
- Provided expert guidance on product offerings, helping clients make informed decisions about their needs and goals.
Supervisor Customer Service
Highmark Blue Cross Blue Shield
09.1991 - 11.2008
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Technical Memorial High School
Erie, PASkills
Communication skills
Product Knowledge
Industry Knowledge
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Organizational Skills
Adaptability and Flexibility
Decision-Making
Certification
Resident Producer Liscense- Individual
Timeline
Provider Account Liaison
Highmark Blue Cross Blue Shield
11.2008 - Current
Supervisor Customer Service
Highmark Blue Cross Blue Shield
09.1991 - 11.2008
High School Diploma -
Technical Memorial High School
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