Jodie Dion
Mandan
Summary
Inside Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth.
Overview
4
4
years of professional experience
Work History
Provider Portal Account Manager
Medivera Compounding Pharmacy
05.2024 - Current
- Develop and maintain strong relationships with clients
- Collaborate with the marketing team to create customized solutions for clients, resulting in a customer satisfaction rating of 95%
- Serve as the main point of contact for all client inquiries and issue resolution
- Closely monitor competitors' activities and industry trends to identify potential threats or opportunities for growth
- Increase customer engagement by implementing targeted email campaigns based on segmentation analysis results
- Identify opportunities for process improvement within the account management department
- Develope customized account plans for each client, outlining objectives, strategies, and action steps to drive success
- Manage a high-volume workload while maintaining attention to detail and meeting tight deadlines
Inside Sales Representative
ATF AEROSPACE
12.2023 - Current
- Identified customer needs
- Penetrated all targeted accounts and radiate sales from within client base
- Acted upon incoming leads and sourced products
- Computed margin into products within range for company and customer satisfaction
- Built and maintained relationships with customers and vendors
- Updated CRM software with customer and vendor information
- Provided quick and efficient service to new and returning customers
- Maintained contracts held within government entities
Inside Sales Representative
Consolidated Electrical Distributors, Inc (CED)
04.2023 - 09.2023
- Developed meaningful relationships with customers to encourage trust and loyalty
- Improved sales skills to increased sales success rates
- Understood customers' needs and identified sales opportunities
- Created and maintained customer database
- Used excellent oral communication and best practices in customer service when interacting with customers
- Greeted and understood customers needs for current and future projects
- Provided quotes based off of clients needs
- Read and understood bid scopes and provided material listed
- Obtained approval from engineers and contractors regarding projects
Sales and Service Representative
Ixom Watercare
06.2021 - 03.2023
- Identified sales opportunities and act on leads
- Answered product and service related questions
- Made outbound calls to prospective customers
- Established and maintained relationships with clients
- Generated service reports
- Provided outstanding customer service
- Explained and negotiated service agreements
- Responsible for gaining acceptance into bids
- Handled all prospective customer correspondence, including emails and calls
- Built personal relationships with engineering firms, water operators and distributors
- Consistently meet or surpassed quotas of service sales per month
- Responsible for sales forecasting
- Handled and followed up on escalations
Education
Associates of Applied Science - Pharmacy Technician
North Dakota State College of Science
Skills
- CRM software
- Sales
- Relationship management
- Contracts
- Customer service
- Customer relationship management
- Communication skills
- Outside sales
- Microsoft Powerpoint
- Forecasting
- Inside sales
- Cold calling
- Supervising experience
- Microsoft Word
- Account management
- Purchasing
- Project management
- Microsoft Excel
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Provider Portal Account Manager
Medivera Compounding Pharmacy
05.2024 - Current
Inside Sales Representative
ATF AEROSPACE
12.2023 - Current
Inside Sales Representative
Consolidated Electrical Distributors, Inc (CED)
04.2023 - 09.2023
Sales and Service Representative
Ixom Watercare
06.2021 - 03.2023
Associates of Applied Science - Pharmacy Technician
North Dakota State College of Science
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