Lisa Serrant
Baytown,TX
Summary
An opportunity to utilize my skills with a professional company and others toward monthly or higher responsibilities.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
22
22
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
Baytown, TX
10.2021 - 07.2022
- Delivered expert mobile device solutions to enhance customer satisfaction and loyalty.
- Assisted customers in selecting mobile plans and devices tailored to individual needs.
- Collaborated with team members to optimize sales strategies and inventory management.
- Analyzed market trends to recommend improvements in service offerings and promotions.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Customer Service Representative
FEMA
Baytown, TX
02.2019 - 04.2019
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction.
- Facilitated communication between FEMA departments and customers for streamlined service delivery.
- Trained new team members on customer service protocols and best practices to enhance performance.
- Developed and implemented process improvements that increased response time for customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Restoration Assistant Supervisor (on-site)
US Restoration
Houston, TX
03.2016 - 02.2019
- Coordinated project schedules and resources to meet tight deadlines while maintaining quality standards.
- Streamlined workflows, resulting in improved process efficiencies and reduced turnaround times.
- Mentored junior team members, fostering a collaborative environment and knowledge sharing.
- Facilitated communication between departments to enhance collaboration and support project goals effectively.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Legal Receptionist
Alliance Industries
02.2010 - 08.2012
- Answered multi-line phone lines, filing, copying, faxing, taking, and delivered work orders to technicians.
- Handled questions with accounts with customers and vendors.
- Managed front desk operations, ensuring smooth client interactions and appointment scheduling.
- Processed legal documents and correspondence accurately for attorneys and clients.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
Assistant Manager
AAA Apartment Staffing
04.2009 - 11.2009
- Showed and leased apartments, explained rental agreements, and collected rental fees.
- Assisted residents with personal and rental issues.
- Followed up with residents and signed any needed documents.
- Worked as pre-leased apartments for move-ins.
- Also, set appointments with residents, answered phone lines, and received work orders.
- Bookkeeper for post rental orders and pre-leased apartments.
- Helped with delinquent notices to residents.
- Helped with social events and paper work to get started.
Office
Scarsdale Park Apartment Leasing Consultant
06.2006 - 11.2007
- Showed and leased apartments, explained rental agreements, and collected rental fees.
- Worked as pre-leased apartments for move-ins.
- Also, set appointments with residents, answered phone lines, and received work orders.
- Bookkeeper for post rental orders and pre-leased apartments.
- Helped with delinquent notices to residents.
- Helped with social events and paper work to get started.
- Also, managed bookkeeping duties for the corporate office.
Receptionist
Law Office of Greg Martinez
04.2002 - 02.2004
- Answered phone lines, set appointments with clients, provided clients with details of needed and placed courtesy calls to remind clients of their court dates.
- Managed front desk operations, ensuring seamless communication between clients and legal staff.
- Coordinated appointment scheduling, optimizing workflow for attorneys and enhancing client satisfaction.
- Assisted in preparing legal documents, improving accuracy and compliance with court requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Ron's AC & Heating Co.
Houston, TX
02.2000 - 03.2002
- Answered multi-line phone lines, set appointments with customers, provided customers with details of needed and placed courtesy calls to remind clients of their court dates.
- Input customer information into data base system, marketing for company, send out letters to prospective clients.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling and maintained accurate calendars for staff and clients.
- Oversaw inventory management of office supplies, optimizing order processes to reduce costs.
- Developed and maintained positive relationships with clients, fostering repeat business opportunities.
Education
High School Diploma -
South Houston High School
Pasadena, TX05-1999
Associate Degree in Early Childhood Development - Elementary School Teaching
San Jacinto Central Campus
05-2004
Skills
- An opportunity to utilize my skills with a professional company and others toward monthly or higher responsibilities
- Punctual, reliable, team player, fast learner, experience in sales, customer service and billing
- Ability to communicate in English and Spanish
- Problem-solving skills
- Time management
- Customer service
- Multi-tasking strength
- Outgoing personality
- Stocking and receiving
- Store opening and closing
- Adapt to diverse groups
- Cleaning techniques
- Inventory control
Timeline
Sales Associate
Metro by T-Mobile
10.2021 - 07.2022
Customer Service Representative
FEMA
02.2019 - 04.2019
Restoration Assistant Supervisor (on-site)
US Restoration
03.2016 - 02.2019
Legal Receptionist
Alliance Industries
02.2010 - 08.2012
Assistant Manager
AAA Apartment Staffing
04.2009 - 11.2009
Office
Scarsdale Park Apartment Leasing Consultant
06.2006 - 11.2007
Receptionist
Law Office of Greg Martinez
04.2002 - 02.2004
Receptionist
Ron's AC & Heating Co.
02.2000 - 03.2002
High School Diploma -
South Houston High School
Associate Degree in Early Childhood Development - Elementary School Teaching
San Jacinto Central Campus