Lisa Sersha

Assessing client performance, developing improvement strategies, making recommendations, suggesting training programs, and offering advice and guidance.

• Developed specialized training programs for various types of service dogs, including mobility assistance, seizure response, and diabetic alert dogs.
• Upheld industry standards and best practices in animal welfare by maintaining an up-to-date knowledge base on relevant legislation, ethical considerations, and technological advancements.
• Enhanced service dog training outcomes by implementing positive reinforcement techniques and customized training plans.
• Evaluated potential service dogs for temperament, trainability, and physical aptitude, ensuring a higher success rate of animals successfully completing the program.
• Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
• Evaluated animals to determine temperaments, abilities and aptitude for training.
• Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
• Prepared required manuals, training materials and demonstration instruments for training sessions.
• Monitor and evaluate the dogs as they progress through training and socialization stages; enter data and complete required forms and reports in a timely manner.

• Teaching dogs to obey basic commands using various training techniques that are best suited to each dog’s personality and attributes.
• Implementing appropriate training programs to address and resolve problem areas, including aggression, separation anxiety, hyperactivity, and biting.
• Evaluate animals in order to determine their temperaments, abilities and aptitude for training.
• Prepared and tested canines for Canine Good Citizen.
• Utilized professional knowledge of positive reinforcement training for basic and behavioral K-9 instruction.
• Observed animals' physical conditions to detect illness or unhealthy conditions requiring medical care.
• Identified and assessed problematic behavior in dogs and their owners.
• Designed and implemented a behavior modification program to meet the client's needs and their lifestyles.
• Educated clients about canine behavior and positive reinforcement training methodologies.
• Volunteered and rehabilitated canine aggression in many dogs for local Humane Society.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Administered medications to animals in treatment and documented changes in condition.
• Collected patient biopsies and blood samples for laboratory analysis.
• Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.
• Reduced patient stress during visits, implementing gentle handling techniques and creating a calming environment.
• Administered vaccines effectively according to patient''s individual needs and veterinarian recommendations.
• Provided emergency care to critically ill patients under veterinarian guidance with quick thinking skills during high-pressure situations.
• Assisted with dental procedures, including cleaning, polishing, extractions, or radiographs to maintain patients'' oral health.
• Promoted pet wellness through client education on preventative care measures such as vaccinations, parasite prevention, nutrition advice, and regular checkups.