Mitch Shurgot
Colorado Springs,CO
Summary
Operations leader with 11+ years in high-pressure disaster recovery and infrastructure restoration. Progressed from field execution to full operational oversight of crews, logistics, and project flow. Expert at identifying operational bottlenecks, eliminating inefficiencies, and increasing project velocity under deadline-driven conditions. Currently translating hands-on systems leadership into modernization and infrastructure-focused operations roles.
Overview
12
12
years of professional experience
Work History
Operations Manager
Restoration 1
01.2020 - 01.2025
- Oversight: Directed end-to-end mitigation and remediation operations across multiple concurrent residential and commercial disaster recovery projects.
- Optimization: Reorganized equipment staging and crew scheduling, reducing average project turnaround time by 20% and cutting idle labor hours during peak demand.
- Systems Thinking: Identified recurring bottlenecks in drying and demo sequencing; implemented standardized workflows that significantly improved on-time completion rates.
- Negotiation: Led scope documentation and negotiated with insurance adjusters to align approvals, minimizing billing disputes and payment delays.
- Achievement: Engineered a parallel workflow strategy for asbestos-regulated projects, reducing mandatory state-testing delays by 60% through strategic vendor prioritization.
Lead MIT Technician
Top Gun Restoration & Cleaning
01.2015 - 01.2020
- Leadership: Led mitigation teams in water, mold, and structural restoration projects in high-stress, time-critical environments.
- Efficiency: Improved equipment load-out and job-site staging processes to reduce setup time and increase response velocity.
- Problem Solving: Acted as the decisive site lead for complex projects, managing real-time technical execution and client communications.
- Development: Trained and mentored technicians in process standards, safety protocols, and workflow discipline.
Crew Member
McDonald's
01.2013 - 01.2015
- Flow Mastery: Executed high-volume production within a tightly controlled process system where timing and coordination were critical to throughput.
- Discipline: Developed early operational instincts regarding workflow rhythm, role clarity, and the cost of process inconsistency.
Education
High School Diploma -
Skills
- Operational Workflow Optimization
- Systems & Process Design
- Crew Deployment & Resource Allocation
- Infrastructure & Logistics Coordination
- Crisis Management
- Insurance Scope Negotiation
- Vendor & Procurement Oversight
- Continuous Process Improvement
- Design/UX: Figma (Interface prototyping & digital workflow)
- Modeling: 3D Design & Prototyping
- Documentation: Project Scope Writing & Xactimate
- Logistics: Resource Planning & Inventory Management
Websites
Timeline
Operations Manager
Restoration 1
01.2020 - 01.2025
Lead MIT Technician
Top Gun Restoration & Cleaning
01.2015 - 01.2020
Crew Member
McDonald's
01.2013 - 01.2015
High School Diploma -
Strategic Career Pivot
- Intentionally transitioned from restoration leadership to reposition toward modernization and systems-focused operations.
- Retooling skill sets in digital workflow and UX research (Figma) and expanding 3D design/prototyping capabilities.
- Translating field-based operational instincts into scalable, infrastructure-level systems strategy.