Open To Work
Lisa Silverman
Williamstown,NJ
Summary
Customer-focused professional with extensive experience in customer service roles. Recognized for delivering exceptional client support and achieving high customer satisfaction and loyalty. Strong communication and problem-solving skills, adept at managing multiple tasks simultaneously. Proven ability to enhance operational processes, resulting in improved overall customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Rep
Verisk Analytics/ ISO
Mount Laurel, New Jersey
06.2015 - 02.2026
- Delivered technical support to field representatives using proprietary insurance software across multiple channels.
- Resolved support requests within established timeframes, ensuring timely resolutions per ITIL processes.
- Utilized advanced data analytics and scientific research to develop innovative insurance solutions.
Operations Agent - Geek Squad
Best Buy
Mays Landing, New Jersey
08.2014 - 06.2015
- Acted as brand ambassador for Geek Squad and Best Buy brands.
- Executed shipping and receiving processes, ensuring timely inventory flow and operational efficiency.
- Performed basic repairs and software installations to meet customer service expectations and enhance satisfaction.
- Resolved customer inquiries by providing accurate product information and addressing issues to improve overall customer experience.
Customer Service Rep
PHH Mortgage
Mount Laurel, New Jersey
01.2013 - 06.2014
- Handled customer concerns, creating positive experiences and building long-term loyalty.
- Served as primary contact for mortgage inquiries, resolving issues to improve customer satisfaction.
- Advised clients on product selections and service options to facilitate informed decisions.
- Identified issues and delivered immediate solutions in collaboration with relevant personnel.
- Managed customer accounts, maintaining accurate records for operational efficiency.
Education
Bachelor of Science - Technical Management, Concentration: Networking
DeVry University
King Of Prussia, PA06-2012
Skills
- Customer-centric approach
- Effective communication
- Request management
- Conflict resolution
- Team collaboration
- Technical support expertise
- Technical troubleshooting
- Remote desktop support
- Software troubleshooting
- Problem solving
- Issue resolution
- ITIL processes
- MS Office proficiency
- Attention to detail
- Adaptability
- Independent work
- Critical thinking
Highlight Of Qualifications
- Proficient in Microsoft Office Suite and Windows operating systems. Skilled in managing and resolving technical support requests via phone, email, and ticketing systems. Strong communication skills with the ability to translate technical information for non-technical users. Proven ability to work independently and collaboratively in team-based environments. Effective prioritization and problem resolution in time-sensitive situations.
- Customer-centric mindset with strong empathy and professionalism
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$59800/yr - $67600/yrTimeline
Customer Service Rep
Verisk Analytics/ ISO
06.2015 - 02.2026
Operations Agent - Geek Squad
Best Buy
08.2014 - 06.2015
Customer Service Rep
PHH Mortgage
01.2013 - 06.2014
Bachelor of Science - Technical Management, Concentration: Networking
DeVry University