Lisa Simmons
Buffalo,NY
Summary
Union Delegate and Patient Registration Representative with a proven track record at 1199 SEIU and Kaleida Health. Expert in negotiation and patient financial advising, showcasing exceptional team collaboration and adaptability. Achieved significant improvements in delegate training and patient service satisfaction. Skilled in meeting facilitation and maintaining confidentiality, driving positive outcomes and fostering strong relationships.
Overview
17
17
years of professional experience
Work History
Union Delegate
1199 Seiu
Buffalo, NY
10.2021 - Current
- Currently hold the seat as Chair of the Clerical Bargaining Unit.
- Collaborated with other departments within the organization to ensure successful implementation of delegated tasks.
- Attended dinners and special events to meet people and develop relationships.
- Supported local candidates for political office.
- Organized training sessions for new delegates on policies, procedures and protocols.
- Solicited federal funding for local projects and programs.
- Resolved any conflicts between different parties involved in the delegation process.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Developed effective strategies for negotiating contracts.
- Educated members and non-members of the importance of voter registration obtained signatures to enroll individuals in voting ballots.
Patient Registration Representative
Kaleida Health
Buffalo, NY
11.2007 - Current
- Collecting co-pays from patients using insurance programs, adjusting amounts based on specific plan directives.
- Explain financial responsibilities to patients, as well as providing payment options.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Arranged hospital admissions for patients as required.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
Education
Some College (No Degree) - Phlebotomy/EKG
Erie Community College
Buffalo, NYSome College (No Degree) - Media Communications
Medialle College
Buffalo, NYSkills
- Meeting facilitation
- Delegation techniques
- Coaching and mentoring
- Team collaboration
- Attention to detail
- Adaptability and flexibility
Timeline
Union Delegate
1199 Seiu
10.2021 - Current
Patient Registration Representative
Kaleida Health
11.2007 - Current
Some College (No Degree) - Phlebotomy/EKG
Erie Community College
Some College (No Degree) - Media Communications
Medialle College
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