Lisa Simmons
Hartford
Summary
Results-driven operations manager experienced in overseeing daily activities and ensuring exceptional service quality. Expertise in cash handling, staff training, and inventory management, consistently achieving goals while maintaining high standards of customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Exempt Manager
Shake Shake
Windsor
01.2023 - 05.2025
- Oversaw daily operations ensuring efficient service and customer satisfaction.
- Trained and mentored staff on best practices and company standards.
- Managed inventory levels to maintain adequate stock for peak hours.
- Coordinated team schedules to optimize staffing during busy periods.
- Monitored food safety practices to comply with health regulations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Hospitality Manager
Buffalo Wild Wings
Wethersfield
08.2022 - 01.2023
- Tasked with identifying, interviewing and hiring of all Front of House staff for new restaurant opening.
- Have maintained an overall low turnover rate within department through consistent coaching and development of team.
- Through successful performance based scheduling techniques, have aggressively been able to control labor percentage, often obtaining personal goal of 3% under labor, while still ensuring high level of guest satisfaction.
- Managed every aspect of FOH operations overseeing a staff of 40+ employees incl. Cashiers/greeters, servers, bartenders, and GECs.
- Worked directly with the vendors to coordinate marketing events to promote new products and drive sales.
- Responsible for collecting payment, resolving problems, and fulfilling special requests from clientele.
- Utilized Microsoft Office and Google Docs to keep books, track sales goals, and schedule employees.
- Managed Front of House Staff and conducted ongoing training
- Executed opening/closing duties including: financial reports, preparation of deposits, and verifying staff accuracy
- Created hospitality focused programs including new client follow up, ongoing customer service metrics, new client referral
Server
The Russell
Hartford
12.2021 - 05.2022
- Served food
- Processed transactions
- Cleaned and sanitized restaurant and Tables
- Took and memorized orders
- Handled a high volume of customers regularly
- Greeted guests
Key Holder/Assistant Manager
Bottle Stop Wine & Spirits
Avon
08.2020 - 04.2022
- Managed all other employees, Carried all keys to store, Scheduling, and Payroll etc.
- Coordinated with the store management team to ensure day-to-day operations were completed correctly and efficiently.
- Maintain solid communication and feedback relationship with store management, Maintain team environment between associates.
- Work closely with store management to ensure Company initiatives are executed and overseen in a timely and efficient manner.
- Collaborated daily with Store Management regarding daily sale totals, personnel issues and inventory aging.
- Arriving early to open the store and start preparations for the day.
- Responding to emails and phone calls.
- Offering support and training to new employees.
- Operated cash registers, balanced draws and safe, made bank deposits, checked in new freight, restocked and cleaned.
- Managed both opening and closing routines including cash management and daily bank deposits.
Server/Waiter
River: A Waterfront Restaurant & Bar
Wethersfield
07.2021 - 12.2021
- Handled multiple tables daily
- Took food and drink orders
- Welcomed guests as they arrived
- Served meals
- Checked on guests frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
- Prepared orders
Shift Supervisor/Waitress/Server/Hostess/Bartender/Togo specialist
Applebee's Bar & Grill
State College
09.2017 - 07.2020
- Accommodated guests effectively and politely.
- Provided excellent customer service to customers.
- Took food orders, prepared items, provided conflict resolution.
- Entered orders into POS system, provided service tickets.
- Developed a friendly eating environment for customers
- Showed excellent interpersonal skills when dealing with diverse array of clientele
- Ensure that all food items were served hot and afresh with their natural aroma and taste perfectly secured.
- Cleaned up before, after and during the servings.
Waitress/Server
IHOP
Queens
04.2019 - 11.2019
- Handled multiple tables daily
- Took food and drink orders
- Welcomed guests as they arrived
- Served meals
- Checked on guests frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area
- Prepared orders
Retail Sales Associate
Modell's Sporting Goods
New York
08.2016 - 09.2017
- Provided excellent customer service while on the selling floor, fitting room and front end.
- Stocked and replenished merchandise when necessary.
- Received and processed cash, check and credit payments.
- Recommended, selected and helped locate merchandise based on customers needs and desires.
- Resolved customer inquiries and conflicts
- Ensured to generate an atmosphere of hospitality and flexibility with the guests
Education
High school or equivalent -
Skills
- Customer Service
- Organizational Skills
- POS
- Sales
- Server
- Fast learner
- Training
- Microsoft Excel
- Word
- MS Office
- Microsoft Office
- Powerpoint
- Cash Handling
- Cashiering
- Restaurant Experience
- Retail Sales
- Shift Management
- Host/Hostess
- Security
Certification
- Driver's license
- Security license
Personal Information
Willing To Relocate: Anywhere
Timeline
Exempt Manager
Shake Shake
01.2023 - 05.2025
Hospitality Manager
Buffalo Wild Wings
08.2022 - 01.2023
Server
The Russell
12.2021 - 05.2022
Server/Waiter
River: A Waterfront Restaurant & Bar
07.2021 - 12.2021
Key Holder/Assistant Manager
Bottle Stop Wine & Spirits
08.2020 - 04.2022
Waitress/Server
IHOP
04.2019 - 11.2019
Shift Supervisor/Waitress/Server/Hostess/Bartender/Togo specialist
Applebee's Bar & Grill
09.2017 - 07.2020
Retail Sales Associate
Modell's Sporting Goods
08.2016 - 09.2017