Lisa Smith

• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Coordinated and advocate for care across service providers, such as social workers and medical professionals by documenting appointments, Cross-referencing calendars.

• Managed administrative and scheduled needs including medical appointments, medications.

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• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Transported individuals to events and activities, medical appointments, and shopping trips
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
• Recognized and reported abnormalities or changes in patients' health status to case manager

• Supervisory role supporting residential and commercial sales representatives with sales issues, including resolving numerous technical errors to ensure orders are submitted throughout telemarketing division.
• Provided customers with information about Cablevision products and services.
• Assisted sales representatives with clarification on any billing and or installation issues.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Assisted customers with sales needs such as inventory and shipping questions.
• Coordinated responses and resources to handle special client requests.
• Documented customer complaints and completed corrective action requests.

•Received and resolved corporate complaints. Handled 100 plus called per day.

• Product sales, placing orders for cable, internet and phone service.
• Knowledge of all features, pricing of all products.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives. Handled over 100 calls per day to increase sales.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
• Developed and delivered engaging sales presentations to convey product benefits.