Lisa Smith
Willis,TX
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
12
12
years of professional experience
Work History
Customer Interface
Snelling
Statesboro, GA
11.2012 - 01.2013
- Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customers over the phone regarding store operations, product, promotions and orders
- Sales
- Consistently generated additional revenue through skilled sales techniques
- Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
Sales Associate
Deer Park Jewelry
Deer Park, TX
12 2007 - 09 2012
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Real Estate Agent
American Eagle Realty
Pasadena, TX
01 2005 - 11 2006
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised clients on market conditions and property value for informed decision-making.
- Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
- Negotiated, facilitated, and managed real estate transactions.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
Key Account Manager
Adams Wholesale Supply
Pasadena, Tx
08 2013 - Current
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Expanded key account base by identifying and cultivating new business opportunities.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Education
Coursework in Business, Marketing and Communications -
San Jacinto College
Pasadena, Harris, TXSkills
- Territory Management
- Customer rapport
- High-impact proposal presentation
- Account development
- Relationship selling
- Key account management
- Business Development
- Services optimization
Timeline
Customer Interface
Snelling
11.2012 - 01.2013
Sales Associate
Deer Park Jewelry
12 2007 - 09 2012
Real Estate Agent
American Eagle Realty
01 2005 - 11 2006
Key Account Manager
Adams Wholesale Supply
08 2013 - Current
Coursework in Business, Marketing and Communications -
San Jacinto College