Lisa Smith
Minot,ND
Summary
Strategic General Manager of Operations known for high productivity and efficient task completion. Possess specialized skills in operational strategy development, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
Seed 13 Brazilian jiujitsu
San Angelo, Texas
07.2018 - 09.2022
- Developed and implemented operational policies and procedures to improve efficiency.
- Created and managed annual operating budget for the department.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
Key Holder Supervisor
Joann Fabrics
Bridgeport, West Virginia
08.2021 - 08.2022
- Recruited, interviewed and trained new key holders.
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Developed strategies to increase customer loyalty and retention.
- Resolved customer complaints in a timely manner.
Cleaner
Self Employed Services
Spokane, Washington
01.2011 - 11.2018
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
Customer Service Manager
Royal Winchester
, California
11.2006 - 11.2010
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
Customer Service Manager
Macys Department Store
San Diego, California
04.2001 - 11.2006
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
High School Diploma -
Zama American High School
Zama Japan07-2005
Some College (No Degree) - Forensic Science
Southwestern College
Chula Vista, CASkills
- Production
- Workforce training
- Employee relations and conflict resolution
- Productivity improvement specialist
- Superb time management skills
- Troubleshooting and problem solving
- Management
- Complex problems analysis
Timeline
Key Holder Supervisor
Joann Fabrics
08.2021 - 08.2022
General Manager of Operations
Seed 13 Brazilian jiujitsu
07.2018 - 09.2022
Cleaner
Self Employed Services
01.2011 - 11.2018
Customer Service Manager
Royal Winchester
11.2006 - 11.2010
Customer Service Manager
Macys Department Store
04.2001 - 11.2006
High School Diploma -
Zama American High School
Some College (No Degree) - Forensic Science
Southwestern College